Receptionist

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Job description

Overview:
Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion.

What's Your Why?

• Are you looking for a career opportunity that will help you grow personally and professionally?
• Do you have a passion for helping others achieve Better Health?
• Are you ready to join a growing team that shares your mission?

Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first.

At VIPcare, it's the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.

Responsibilities:

Join Our Team!

Please review our open positions and apply for the role that sparks your passion and elevates your skills.

Position Objective:

The Receptionist is an administrative role and is responsible for routine administrative and patient care supportive duties in medical practice to ensure the office or clinic runs smoothly. The incumbent will report to the Office Manager (or similar role) and will be responsible for maintaining patient demographics and insurance records. This includes performing routine duties associated with patient scheduling and processing payments/copayments.

Responsibilities:

Greet patients in a courteous and polite manner, and conduct all front office functions as requested

Responsible for accurately and professionally handling all front desk operations, including answering phones, greeting patients, scheduling appointments, balancing daily collections, addressing routine inquiries, and triage calls

Complete patient phone calls including but not limited to proactive care coordination, medication reminders, appointment reminders, transitional care management, and complete documentation with telephone encounters accordingly

Assist with patient appointments including preparation, form completion and loading, check-in, check-out, payment collection, and follow-up actions

Maintain patient medical records in accordance with the Center's policy

Assist with inventory and maintain office supplies

Assist with managing patient records including medication sheets, questionnaires, screening forms, vaccinations, and additional medical documents

Provide patients with appropriate medical wellness paperwork to complete

Additional duties as assigned

Position Requirements/ Skills:

High school diploma or equivalent required

Ability to accurately read and write medical terminology

Basic computer skills, including familiarity with electronic medical records.

At least 1 year of experience of medical office experience

Proven ability to work with Google Suite software or equivalent (MS Excel and MS Powerpoint)

Physical Requirements:

Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination

Requires standing, walking, pushing, bending, kneeling, and reaching at arm's length and overhead in a clinic for prolonged periods of time

Requires ability to sit or stand for prolonged periods of time

Requires ability to lift/carry up to 15 lbs

Requires corrected vision and hearing to normal range

Ability to sit for extended periods of time

Ability to operate a computer and telephone

Have own means of transportation

Key Attributes/ Skills

Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles

An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments

Is able to work within our Better Health environment by facing tasks and challenges with energy and passion

Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals

Demonstrated ability to handle data with confidentiality

Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision

Excellent organizational, time-management, and multi-tasking skills with strong attention to detail

Excellent written and verbal communication skills; must be comfortable communicating with patients, providers, health plans, and internal/external stakeholders

Strong interpersonal and presentation skills

Strong critical thinking and problem-solving skills

Knowledge of medical coding, preferred

Knowledge of HIPAA, preferred

We offer a comprehensive compensation and benefits package:

Medical, dental, vision, disability, and life

401k, with employer match

Paid time off

Paid holidays

Pay Range:
USD $17.00 - USD $19.00 /Hr.

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