Service Manager - Home Services

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Job description

Service Manager - Home Services

Position Summary: Oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission, and Core Values.

Essential Functions:

Ensure compliance with product labels, licensing, recurring training requirements, and existing company policies

Foster and enforce a consistent culture of safety in line with our core values

Drive commitments within your team to provide uncompromised customer service

Resolve customer complaints and issues promptly and professionally

Create and achieve monthly and quarterly revenue and sales budgets

Daily oversight of expenditures that impact profit

Manage daily and monthly production goals

Create a positive sales culture that facilitates the achievement of Service Center goals

Adhere to company pricing and sales guidelines

Manage accounts receivable process

Process accounts payable invoices and checks for accuracy

Manage cash funds, company credit card(s), and expense reports

Assess and negotiate customer warranty claims

Manage payroll and HR-required activities

Maintain effective staffing levels by hiring for open positions and forecasting for future needs

Regularly lead performance feedback and reviews

Explain & train on compliance, inspection, treatment, materials and sales procedures

Conduct routine Check-ins of Team Members

Maintain records within company and government guidelines for Team Members, the Service Center, and customers

Manage and maintain fleet, equipment, and material inventory

Conduct Monthly Truck Inspections

Enter vehicle maintenance into PestPac monthly

Other duties as required

Maintain Service center needs from Cleanliness to Cosmetically

Troubleshoot Customer accounts

Manage Afterhours/Weekend calls as needed

Manage Service Employees Daily

Work Closely With H.E's

Minimum Qualifications:

Industry experience (preferred)

Demonstrated leadership abilities

Effective verbal and written communication

Conflict resolution

Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, other web-based portals)

Proven track record in achieving sales results

Proven ability to multi-task

Strong organizational skills

Basic math skills

Ability to pass any state regulatory agency-required licensing/certification exams

Able to work a 40-hour (minimum) work week,

Accessible after hours (including weekends/holidays)

Possess a current Driver's License in the state where you work

Meets company driving standards

High school degree or equivalency, college preferred

Physical Demands:

The work environment and physical demands described below are representative of those that an employee encounters while performing essential functions of this job.

Constant mobility including walking, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, stretching and standing for long periods

Climbing into attics and crawling in crawlspaces

Daily physical labor

Lifting up to 50lbs

Driving of automatic vehicle

Working with Wild animals- Raccoons, Possums, Rats, Mice, Snakes, Bats, Flying Squirrels, Grey Squirrels, and More.

Environmental Factors:

Work both indoors and outdoors, in various weather conditions

May withstand extreme conditions such as heat in an attic in Summer or chill of a crawlspace in Winter

Exposure to vegetation, dust, dirt, insects and animal remains

Some work in cramped spaces

We are an Equal Opportunity Workplace

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.

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