Northside Gwinnett Outpatient Center Administrative Assistant

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Job description

Overview:
Position: Northside Gwinnett Outpatient Center Administrative Assistant

Location: Lawrenceville, Georgia

Experience: Customer Service and Administrative Assistant experience is preferred

Employment Type: Full Time/40 hours per week

Innovative Therapy Concepts is a Physical Therapist owned and operated Therapy management organization that was founded by Joe Sapp, PT in 2006. We began our partnership with Northside Gwinnett in 2013 to provide therapy services throughout the Northside Gwinnett system. ITC is searching for an administrative assistant that is passionate about patient recovery in a teamwork environment. Northside Gwinnett Outpatient Center is a new facility that opened in January of 2022. Northside Gwinnett Outpatient Center serves patients with the following needs: cardiac, pulmonary, physical therapy, occupational therapy, speech therapy, wound care, lymphedema, and lab work needs. Our administrative assistant team works together to ensure all patients are scheduled in a timely and accurate manner and receive the best customer service possible at our facility.

What We Offer:

Excellent benefits package, including 401k with company match - Vested from day one

Wellness Program where we reimburse up to $30 a month towards gym membership as well as participation in active community events (5 K's/Fun Runs/Mud Runs/Triathlons/etc.)

Team-focused approach among the administrative assistant team along with therapists, nurses, and referring physicians to ensure all of our patients get the proper care they need.

We Are Seeking:

Administrative Assistant with a strong drive to learn and grow - enhance your administrative assistant skills while working with an experienced team

Candidate with a strong emphasis on customer service and attention to detail

Responsible individual with a solid work ethic

Excellent communication and people skills

Responsibilities:
Responsibilities

Treats patient with kindness and professionalism

Answer phones and returns messages in a timely manner

Check in patients verifying their information to ensure therapist is notified quickly to maintain therapist's schedule as well as patient's schedule

Appropriately schedules patients with varying diagnoses according to patient's orders.

Displays team mindset and works with team to ensure all tasks are completed by the end of the day

Interviews patients, or other legally appropriate parties, in a customer-focused manner to obtain patient information necessary for registration, billing, and collection including patient, guarantor, and emergency contact demographics, insurance coverage to include subscriber demographics, and medical reason for visit (Diagnosis Codes) and procedure (Procedure Codes), if applicable. Enters all information into registration system.

Answers patient questions regarding routine pre-registration procedures and pertinent hospital policies.

Identifies patients with inadequate or non-existent insurance coverage by appropriately conducting insurance eligibility search, reducing the incidence of claim denial. Makes appropriate referrals to insurance verification personnel or financial counseling personnel by placing appropriate standard note codes into each pre-registration.

Performs surgical case linking, if necessary, by reviewing surgery schedule and converting temporary account into a permanent account number.

If required, contacts referring physician office to confirm patient's order information and obtaining physician's office notes for the patient if necessary for treatment.

Determines applicable insurance co-pays and deductibles by appropriately conducting insurance eligibility search. Offers financial options, including financial assistance, and attempts to collect patient responsibility during pre-registration. Instructs patient to be prepared to make any necessary financial arrangements for any outstanding deductibles or co-pays at the time of service to reduce accounts receivable days and potential for bad debt.

Must adhere to departmental Uniform / Dress Code policy.

Is willing and able to orient/train new hires to the department if need be.

Complies with all established hospital and departmental policies and procedures.

All other duties as assigned.

Qualifications:
Qualifications/Core Competencies:

Adaptability

adapts to changes in the work environment

manages competing demands

accepts criticism and feedback

changes approach or method to best fit the situation

Business Ethics and Compliance

upholds organizational values

performs duties in an ethical manner

understands and respect patient's and customers' rights

adheres to rules regulations and policies

operates within scope of position

Customer Service

displays courtesy and sensitivity

manages difficult or emotional customer situations

meets commitments

responds promptly to customer needs

solicits customer feedback to improve service

Dependabilityresponds to requests for service and assistance

follows instructions, responds to management direction

takes responsibility for own actions

commits to doing the best job possible

keeps commitments

meets attendance and punctuality guidelines

Safety and Security

observes safety and security procedures

determines appropriate action beyond guidelines

uses equipment and materials properly

reports potential unsafe conditions

Age-Specific Care

demonstrates knowledge of growth and development

conducts age appropriate assessment

provides age appropriate care

uses appropriate communication technique

Initiative

volunteers readily

undertakes self-development activities

seeks increased responsibilities

takes independent actions and calculated risks

looks for and takes advantage of opportunities

asks for help when needed

Performance Improvement

participates in performance improvement efforts

strives to increase personal productivity

develops efficient work methods

seeks ways to improve systems and services

focuses on achieving patient satisfaction

Job Knowledge

demonstrates technical skills and knowledge

exhibits ability to learn and apply new skills

keeps skills and knowledge current

acts as resource in area of specialty

Judgment

displays willingness to make decisions

exhibits sound and accurate judgment

supports and explains reasoning for decisions

includes appropriate people in decision making process

makes timely decisions

Interaction with Patients and Other Customers

listens and responds to patient needs

respects patients' confidentiality and privacy

treats patients and families with compassion

adapts communication to meet patient needs

supports social, spiritual and cultural needs

manages difficult or emotional patient situations

Planning and Organization

prioritizes and plans work activities

uses time efficiently

plans for additional resources

integrates changes smoothly

sets goals and objectives

works in an organized manner

Teamworkbalances team and individual responsibilities

exhibits objectivity and openness to others' views

gives and welcomes feedback

contributes to building a positive team spirit

puts success of team above own interests

Medical Equipment Use

understands equipment operation

demonstrates technical skill in using equipment

maintains equipment in working order

troubleshoots equipment problems

Documentation

documents required information

uses correct terminology

conforms to required style and format

Technical Competencies:

Use of intranet, Microsoft Office, Current EMR, MD NetLearning.

Daily operation and basic maintenance of office equipment and machines such as phone system, fax, copier, etc.

Management Rights: Nothing in this position description restricts management's rights to assign or reassign competencies, duties and/or responsibilities to this job at any time.

KNOWLEDGE, SKILLS, AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED

High school diploma or equivalent.

Excellent communication and strong customer service skills

Working knowledge and ability to perform accurately and efficiently on computer

Typing skills of 40 wpm

KNOWLEDGE, SKILLS, AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED

Eighteen (18) months clerical, customer service, insurance, registration, or call center experience in a healthcare setting

MATHEMATICAL SKILLS

Basic mathematical skills

REASONING ABILITY

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

TRAINING REQUIREMENTS

Ability to successfully complete and pass the appropriate revenue cycle training classes and computer-based learning modules.

The multiple day training course is for the following staff:New hires, full, part time, and PRN.

Transfers, full, part time, and PRN (if the employee has not already taken the courses).
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