Lead Office Coordinator

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Job description

JOIN OUR TEAM:

Join Atlanta Rehabilitation & Performance Center: An Exciting Lead Office Coordinator Opportunity!

Position: Lead Office Coordinator

Setting: Outpatient

Location: Lawrenceville

Availability: Full-time

Company Story:

Delivering Clinical Excellence for Over 25 Years

Atlanta Rehabilitation & Performance Center is a well-established and fastest growing private practice in the metro Atlanta Area since 2000. With 16 private practice clinics, we are dedicated to delivering exceptional therapy services.

A Strong, Collaborative Team

Teamwork is our cornerstone. Our cohesive group of therapists is passionate about working together to deliver the highest quality care. We understand the importance of creating an environment where clinicians feel valued, heard, and empowered to advance in their careers.

Patients Are Our Priority

Each patient we treat receives the same level of care and attention we would want for ourselves and our own families. We take pride in providing personalized, expert physical therapy services in a welcoming and caring environment.

Our Commitment

High Level of Service: Personalized Care- We extend the same level of care to our patients as we would to a family member or professional athlete. We prioritize attention to detail and go above and beyond to assist our patients.

Accessibility: Swift Scheduling- Ensuring patients are scheduled within 24-48 hours, providing prompt and efficient service.

Active Approach: Progressive and Individualized Care- Emphasizing a progressive and individualized approach throughout the entire course of care to optimize patient outcomes.

Job Overview & Work Site:

What We Treat

At our clinic, we primarily focus on musculoskeletal and orthopedic conditions, catering to a diverse patient population. Our caseload includes both non-surgical and post-operative cases, spanning across sport-specific rehabilitation, joint and spine management.

How We Do It

We believe in maintaining an optimal caseload to ensure we can dedicate valuable time to each patient, delivering the highest standard of care. Our approach is patient-centric, emphasizing individualized treatment and attention to detail.

Where Do You Want to Go

Join a thriving company with advancement opportunities. We're committed to helping you reach your professional milestones.

License & Experience:

We are currently searching for a Lead Office Coordinator. This position requires great customer service skills as well as the ability to multitask. Ideal candidates will enjoy working as part of a team environment, have a love of working with people, and have good organizational and communication skills. Some medical experience is preferred.

The Lead OC is responsible for:

Providing support and guidance to assigned OCs and help carry out policies, procedures and
workflow of the front office to maintain efficiency. This is to include providing additional support,
guidance and training in areas that may need additional instruction outside of the initial training
and through the year.

Providing training of new hired OCs.

Providing coverage for OCs in their offices.

Ensure all authorization needs for their assigned offices are met by being a liaison between the
office and authorizations team. This is to include running reports for ending authorizations and
communicating with the office and authorization submission team in regards to what has been
missed or will be missed. Communicating with the OCs and clinicians by notifying them of what
notes are needed to be completed to avoid missing deadlines.

Holding monthly meetings with OCs and Clinic Managers to discuss conversion rate, copay
collection, authorization write offs and strategies of improving auth write offs, average
reimbursed charge, NPS score, Note completion.

Ensuring all items on Lead OC scoreCard are met.

Preferred Skills:

Proficient in typing

Proficient with Microsoft Office Products including Word, Excel, and Outlook Applications

Highly organized and schedule driven

Flexible with daily tasks

Ability to work under deadlines and maintain critical thinking skills

Possess strong interpersonal skills, initiative, and good judgment

Must possess strong customer service skills (phone and in person)

Benefits:

Benefits for Full-Time Employees include but are not limited to:

Medical/Dental/Vision insurance

401K with 50% employer match up to 6% per check

Paid holidays

Paid time off

Company-paid employee life insurance

Voluntary life insurance options

Short and long-term disability options

Min:
USD $19.00/Hr.

Max:
USD $22.00/Hr.

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