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Expert Plant Support (MES/SAP)

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Gerresheimer

2024-10-01 06:41:14

Job location Fayetteville, Georgia, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Job Description

Independently configure, operate, and maintain MES/ERP applications, ensuring smooth functionality across the system or designated parts.

Support the evaluation, selection, and customization of new production applications to meet business needs.

Implement required adjustments during live operations, ensuring minimal disruption and optimal system performance.

Integrate new systems into the existing infrastructure, including configuring input forms, installing patches, setting up users, and managing access rights.

Provide user support, including conducting training, offering consulting services, and leading communication initiatives.

Plan and execute organizational system adjustments, working closely with relevant departments to design configurations, manage migrations (including database transfers), and validate concepts in test environments.

Develop and implement a monitoring strategy, complete with checklists and assigned responsibilities for problem resolution.

Troubleshoot system issues independently or escalate them to appropriate teams for resolution.

Ensure consistent system communication to all stakeholders, promoting system updates and changes to prevent potential issues.

Generate reports and support reporting needs for various departments.

Develop and implement data backup strategies and failure recovery plans in line with security and quality management standards.

Ensure data integrity and confidentiality through rigorous system oversight and management.

Manage user access and authorization, maintaining directory services and ensuring secure operations.

Provide ongoing user support, resolving issues promptly and efficiently.

Establish and utilize a standardized evaluation framework (e.g., REFA/MTM) to track system-related work and ensure connectivity with integrated systems.

Create automated production KPI reports focused on workforce efficiency and operational performance.

Design and optimize process workflows using visualization tools to enhance operational efficiency.

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