Solutions Engineer

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Job description

The Solutions Engineer supports the pre-sales process, which includes analyzing customer requirements, offering feasible and high-value Trax solutions, defining functional specifications, building relationships with future and current Trax customers, effectively maintaining a working knowledge of Trax solutions. Throughout this process they will work closely with our Sales team and must maintain a positive, productive working relationship across functions.

Some of the key skills of the Solution Engineer must include:

• Organization managing multiple workstreams around shaping a deal, in partnership with Sales and Delivery teams


• CPG expertise ability to qualify why a CPG customer should want to buy Trax and how we meet their business needs


• Technical acumen ability to tie Trax technical specs to achieving customer needs


• Customer-oritented ability to artfully progress a deal and customer expectations on next steps (in partnership with Sales).

Responsibilities:

• Once a deal is properly qualified by Sales, engage potential customer via phone, web, or onsite meetings and drive a solution discovery process.


• Validate customer s needs and Identify areas where Trax solutions align to meet them.


• Identifies tehnical requirements for solution.


• Partner with Sales and Delivery to see through final pricing model and SOW creation.


• Partner with Development team to specify use cases, define technical approach and write detailed specifications.


• Coordinate post-sales transitions to appropriate Delivery teams.


• Ensures customer success by working with Trax Client Services team for smooth onboarding and long term success.

Requirements

• Degree in a technology field or equivalent industry experience


• 2+ years in a technical sales role (SE/SA) or customer facing role


• 3+ years experience in a technical role such as consulting, development or operations


• Experience designing, presenting and demonstrating complex technology projects to customers


• Strong understating and knowledge in databases and data-formats (e.g. SQL, JSON, XML).


• Strong communication skills and excellent English (Spanish/Portuguese is advantageous).


• Retail/CPG industry experience is a distinct advantage.

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