Web Support Specialist (Salesforce Administration) :: REMOTE

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Job description

Ark Solutions Inc is looking for Web Support Specialist (Salesforce Administration)!

Position: Web Support Specialist (Salesforce Administration)

Location: REMOTE

Duration: 12+ Months and possibility of extension

Description:

Day-to-day Responsibilities:

Salesforce Administration: Utilize Salesforce to manage customer interactions, track support tickets, and maintain accurate records of client communications.

Technical Support: Provide prompt and effective technical support for platform related issues, ensuring minimal downtime and optimal performance.

Troubleshoot/Escalate Defects: Diagnose and resolve defects related to platform functionality, performance, and user experience. Work closely with the functional and development team to escalate and track complex bugs/issues raised by users

Data Manipulation and Upload: Clean and format data to prepare it for data upload in Salesforce and ability to work with various data loader tools

Documentation: Create and maintain comprehensive documentation of support processes, common issues, and resolutions.

Customer Interaction: Communicate with clients via email, phone, and chat to resolve web-related issues and provide exceptional customer service.

Training and Guidance: Provide training materials and guidance to clients on web functionalities and best practices.

Continuous Improvement: Identify opportunities for process improvements and contribute to the development of support strategies to enhance client satisfaction.

Experience:

Minimum of 2-3 years of experience in a web support role, with demonstrable experience in Salesforce administration.

Technical Skills: Experience with Salesforce Service Cloud or similar CRM platforms.

Communication Skills: Excellent written and verbal communication skills. Ability to explain technical concepts to non-technical users clearly and concisely.

Problem-Solving Skills: Strong analytical and troubleshooting skills with a keen attention to detail.

Customer Service Orientation: A proactive and client-focused approach to support, with a commitment to delivering high-quality service.

Team Player: Ability to work effectively in a team environment and collaborate with cross-functional team

Required Skills:

We are seeking a dedicated and skilled Web Support Specialist with Salesforce experience to join the team.

The ideal candidate will possess excellent written and verbal communication skills and a proven track record in utilizing Salesforce to enhance customer support and operational efficiency.

This role involves providing top-notch technical support and ensuring seamless user experiences for our clients.

Preferred Skills:

Salesforce Admin certified, but not necessary if minimum years of experience working in SF administration is met; Strong preference for Atlanta based candidate, but willing to look at other geographic areas if a match is not found

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