Warehouse Support Technician

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Job description

Position slated to be a 2 week temporary assignment before rolling into a permanent contract position. All depending on performance.

Purpose:

The Atlanta Public School System is seeking the services of a warehouse support technician to provide direct and indirect logistical support to IT field support techs and other SME's who provide direct support to Client schools and administrative locations.

Scope of Work/Key Responsibilities:

Monitor support tickets submitted for parts requests and promptly assign parts

Responsible for picking up obsolete equipment from schools and other Client locations

Maintaining inventory of parts including but not limited to: Interactive Technology, laptop, desktop, WYSE etc.

Ordering parts to maintain a healthy inventory

Maintain/track all Client assets in a database

Provide project support to schools and other Client locations

Install Apple apps unto devices as required.

Troubleshoot and resolve minor wireless, network or switch issues

Troubleshoot and resolve printer (or print) issues.

Escalate major issues (wireless, network etc.) to IT Infrastructure technical teams

Perform proactive support activities including but not limited to:

Checking computer labs & media centers

Updating Apple IOS on MacBook, iPad & iPod carts

Installing and setting up Air Watch on mobile devices

Installing Windows updates and patches

Identify and update (or report) unsupported operating systems i.e. Win XP

Ensuring that antivirus software installed on all machines

Checking Interactive White Boards (and Projectors) in classrooms

Update user and asset information in database (as necessary)

Inventory, validate and report all technology items. Report any asset transfers to ensure ownership is properly captured.

Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient.

Maintain exceptional customer service posture at ALL TIMES.

Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes.

Contract Duration:

Initial 2 week temporary status than rolling into permanent contractor

Option to extend annually - based on performance.

Skills and Qualifications:

2+ years' work experience (minimum) 5 years for Lead Techs

A+ Certification (Required for Lead Techs. Only)

Strong customer service skills

Knowledge of best practice security standards and techniques

Microsoft Windows certification is a plus

Must have clean criminal record with the ability to pass finger-print background check

Must be authorized to work in the United States.

Must hold a valid drivers license.

Personal Attributes:

Creativity and strong attention to detail

Ability to work effectively on tight deadlines, as necessary

Excellent command of English language

Oral and written communication skills

Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers

Positive, productive team player

Desire to learn new skills and improve

Education/Training:

Equivalent combination of education and experience will be considered.

Work:

This work will be completed on-site at the Client warehouse or at any of the Atlanta Public Schools sites or buildings in the metro Atlanta area. The technician would need to work M, T, W, TH, F (typically 8am - 5pm). Hours may change slightly to accommodate the school hours for elementary, middle and high schools.

Warehouse technicians will be required to pick up or drop-off parts to/from Client locations and must have their own means of transportation.

Leadership:

The warehouse support tech will take day-to-day direction from the Client Asset Lead. He/she will be responsible for providing regular updates and meeting the deadlines imposed by the district.

Submissions:

Candidate Resume/profile

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