Warehouse Support Technician

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Job description

Contract Duration:

Initial 2 week temporary status than rolling into permanent contractor

Option to extend annually - based on performance

Perform proactive support activities including but not limited to:

Checking computer labs & media centers

Updating Apple IOS on MacBook, iPad & iPod carts

Installing and setting up Air Watch on mobile devices

Installing Windows updates and patches

Identify and update (or report) unsupported operating systems i.e. Win XP

Ensuring that antivirus software installed on all machines

Checking Interactive White Boards (and Projectors) in classrooms

Update user and asset information in database (as necessary)

Skills and Qualifications:

2+ years' work experience (minimum) 5 years for Lead Techs

A+ Certification (Required for Lead Techs. Only)

Strong customer service skills (7+ years)

Knowledge of best practice security standards and techniques

Microsoft Windows certification is a plus

Must have clean criminal record with the ability to pass finger-print background check

Must be authorized to work in the United States.

Must hold a valid drivers license.

Personal Attributes:

Creativity and strong attention to detail

Ability to work effectively on tight deadlines, as necessary

Excellent command of English language

Oral and written communication skills

Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers

Positive, productive team player

Desire to learn new skills and improve

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