Telework Healthcare Benefits Enrollment Specialist

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Job description

Calling all Maryland Residents outside of the metropolitan area!

Come be a part of our exceptional team of Healthcare Enrollment Call Center Representatives!

1 st Choice is dedicated to providing unparalleled support to customers through Maryland's Health Benefits Exchange. We proudly partner with a renowned global technology and health services firm, united in our mission to ensure quality healthcare access for all Maryland residents.

Do you have a passion for helping others and strong customer service skills?

We actively seek individuals with a proven track record of success in fast-paced environments. This is the perfect opportunity for someone who thrives in a metrics-driven call center setting and can handle a high volume of calls.

This role is perfect for you if you:

• Are a Maryland Resident!
• Have experience in an inbound call center environment
• Have outstanding customer service and communication skills.
• Are passionate about delivering top-notch assistance by connecting Marylanders with high-quality, affordable health coverage.
• Can handle high-level calls and demonstrate call control techniques.
• Have a basic understanding of healthcare terminology (a plus).

Work Environment: 100% remote, allowing you to work from the comfort of your home.

Work Schedule:

• 8:00am- 4:30pm EST, M-F
• 8:30am-5:00pm EST, M-F

Responsibilities:

• Handle customer service inquiries and problems via the telephone, recording consistent problem areas.
• May respond to e-mail inquiries.
• Use a computerized system for tracking, information gathering, and troubleshooting.
• Communicate routine information in a clear and accurate way with internal and external contacts.
• Answer incoming calls from consumers, including the general public, prospective enrollees, and those assisting enrollees.
• Track and document all inquiries using the applicable systems.
• Complete associated tasks according to established guidelines.

Education and Experience:

• HS diploma or GED
• Minimum 1 year - 2 years of relevant metric-driven call center experience
• Affordable Care Act experience is a plus

Knowledge and Skills:

• Adaptability to remote work environments and technologies.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities
• Proficiency in using computer systems and software.
• Basic troubleshooting skills.
• Multi-tasking and organizational skills.
• Active listening and empathy.
• Ability to follow guidelines and protocols.

Equipment Requirements:

• Desktop or laptop (Chromebooks are not allowed);
• Dual Monitors (Preferred)
• Wired headset and microphone with a USB Gen 2 or newer connection
• Internet Connectivity: Wired internet connection from computer to router or modem (Download: 20 Mbps minimum, Upload: 5 Mbps minimum)

Must be able to pass an employment and education verification.

1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

If you require reasonable accommodation during the application process, please notify us. We are committed to working with you to meet your needs.

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