Supervisor, Business Operations

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Job description

Overview:
Be inspired. Be valued. Belong.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

Comprehensive health benefits that start day 1

Student Loan Repayment Assistance & Reimbursement Programs

Family-focused benefits

Wellness incentives

Ongoing mentorship, development, leadership programs and more!

Description:
Supervises business office operations, typically for a Clinic section.

Supervises non-clinical support staff, including but not limited to, front desk, call center, medical secretaries, medical records, precertification coordinators, and referral coordinators.

Provides on-going performance feedback, addresses problems, selects, orients and trains employees.

Develops and manages to administrative goals and priorities consistent with departmental goals and priorities.

Provides direction and leadership to ensure business office activities comply with policies and procedures.

Interprets new directives, policies, and procedures and implements/communicates changes to appropriate staff.

Interviews and hires for open positions within scope of business operation (under the supervision of leadership).

Pro-active involvement in anticipating staffing needs.

Responsible for all front desk operations and recognized by other staff, physicians, and patients as the primary staff member accountable for all front desk functions.

Maintains a constant focus on front desk operations during normal business hours, including patient flow and staff activity.

Responsible for attending (or leading)

Daily Huddle in assigned area and using them proactively improve service.

Utilize huddles to discuss appropriate Service Standards, National Patient Safety Goals, and Environment of Care with staff .

Responsible for reviewing current patient satisfaction data and sharing with staff.

Accountable for appropriate process improvement around Press Ganey questions relating to front desk operations.

Ensure strict adherence to the 20 TEC Service Standards.

Work with individual team members on applicable Service coaching and monitor for improvement.

Advocates and successfully implements change within department to improve efficiency/effectiveness of business or customer service; may include participating in or leading process improvement teams related to enhancing the ideal patient experience.

Participates in the resolution of operating problems.

Leads meetings addressing specific operational issues and develops recommendations and action plans towards their resolution.

Serves as partner with other sections and administrative personnel to ensure clinic policies and practices are consistently implemented.

Researches and compiles information for reports and presentations.

Prepares reports for management as needed.

Analyzes data to identify areas of progress and/or trends; draws conclusions and develops recommendations for management consideration.

Utilizes reporting tools to analyze and identify opportunities for section improvement.

Determines and recommends options for addressing budget issues.

Keeps manager informed of account status, authorizes expenditures and identifies cost effective alternatives.

Monitors submission of timely,accurate and complete billing information to the business office to ensure maximum reimbursement for clinic services.

Coordinates the purchase of medical and office supplies as needed.

Establishes and maintains an inventory system to ensure adequate levels of supplies and equipment.

MINIMUM QUALIFICATIONS:

5 years of related job experience, or bachelor's degree with 3 years of related experience OR Graduation from the Operations Development Program (ODP).

Some jobs in this classification may require 1 year of supervisory experience.

Proficient with word processing, spreadsheet, and presentation software applications.

Additional Details:

Supporting a diverse, equitable and inclusive culture. Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion."

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.

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