Sr. Program Manager - Service & Repair

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Job description

REACH YOUR POTENTIAL COLLABORATE WITH AMAZING PEOPLE MAKE CHANGE HAPPEN

Do you have the skills, passion, and commitment to transform our clients for the better? Are you ready to be a changemaker? If so, join us.

North Highland is the world's leading change and transformation consultancy. Simply put, we make change happen like no one else. And we're on the hunt for a new Project Manager.

HOW WILL YOU MAKE CHANGE HAPPEN

We are seeking an experienced Project Manager for a 1 year+ contract in Atlanta. This position will be on-site at least 4 days per week. The Project Manager role will be part of the North America Business Transformation team that will partner with Executive Sponsors & NA Functional Leaders and ensure the successful and on-time delivery of Client Business priorities, while meeting financial commitments. This includes ensuring the project teams are clear on scope, have the appropriate governance structure, and are effectively building achievable timelines that incorporate required change management, identifying risks, driving mitigating actions, and overcoming resource constraints to help sustain the program long-term and ultimately achieve the business' growth targets.

YOU WILL: (List in order of priority)

• Partner with business leaders and /Project Exec Sponsors, Program managers, and Leaders to develop, execute, and implement the projects and business priorities.

• Adhere established governance, scope, project timelines, and milestones for each project assigned

• Incorporate key tenants of change management into the implementation in each project being delivered

• Be quick and agile in escalations to the right stakeholders on the keys risks and issues

• Maintain detailed project plans, action plans, RAID logs through using Smartsheets and other potential portfolio management tool on a daily basis

• Strategic Planning & Alignment: Implement and manage the Hoshin Kanri process to ensure alignment between the company's strategic objectives and operational goals (This is a bonus- not required)

• Agile Project Management: Lead and oversee multiple projects with an Agile framework.

• Cross-Functional Leadership: Collaborate with key stakeholders, including executives, department heads, and team members, to ensure projects meet organizational objectives.

• Continuous Improvement: Drive a culture of continuous improvement by utilizing Lean and Agile principles to streamline processes and optimize team performance.

• Risk Management: Identify, assess, and mitigate project risks, ensuring that potential challenges are proactively managed.

• Resource Management: Efficiently allocate resources, manage budgets, and ensure that projects are delivered on time, within scope, and on budget.

• Performance Metrics: Establish and track key performance indicators (KPIs) to evaluate project success and organizational effectiveness.

• Coaching & Mentoring: Provide guidance and support to junior project managers and team members, fostering professional development and growth.

• Change Management: Lead change initiatives by facilitating communication, managing expectations, and minimizing resistance across the organization.

• Partner with Enterprise Planning Leader and Functional Leaders to Manage Project Resources

IDEALLY, WE'D LIKE:

• 7-10 years of demonstrated experience as a Project Manager leading multiple projects or large, business-wide transformational programs. Preferably in Hoshin Kanri led transformation planning set up.

• Experience in managing projects with global and/or cross-functional responsibility

• Documented experience in negotiating and resolving complex issues and risks

• Experience in estimating work efforts and/or resource capacity planning in a professional services environment

• Specific experience designing and leading the execution of internally-focused and externally-focused change/communications strategy

• Documented experience in negotiating and resolving complex issues and risks

PREFERRED QUALIFICATIONS:

• PMP certification

• Certification or professional knowledge of Smartsheets Project Management and Resource Management modules

• Change Management (Any OCM Certification is desired)

TRANSFORMING CLIENTS. TRANSFORMING CAREERS.

Success-for both our clients and our colleagues-is all about putting people first and doing great things together. We believe that when we work as one team, we can take action today to build lasting capability for tomorrow.

We strive to have the most enviable culture on the planet, inspiring people to reach their full potential. Here's how we make it happen:

Intentional, flexible growth. We never want you to settle. Leading your own growth and transformation is your prerogative-one which we'll help you nurture and develop every step of the way. We'll inspire you to learn, teach, and ultimately carve your own path. That means you grow, we grow, and so do our clients.

People-first, and then some. It goes without saying that people come first, but what comes next? Our people are always at the heart; your wellbeing and success is built on a collective understanding that every one of us can be a coach, a friend, and a fantastic listener-regardless of job title. We think of it as a celebration of individuality, difference, and diversity.

Make your own change happen. With us, your curiosity and creativity know no bounds. The reins are off. All we ask is that you have the courage to transform yourself and those around you-colleagues and clients alike. If you've got the drive to become a changemaker, we'll do the rest.

Enviable Total Rewards. We inspire our employees to do their best work. North Highland's Total Rewards Program encompasses PTO, Medical, Dental, Vision, STD/LTD, Life Insurance, FSA/HSA, 401(k), and a variety of other perks like a dedicated Health Advocate, commuter benefits, and legal assistance.

READY TO MAKE CHANGE HAPPEN?

North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It's how lasting progress is made. With our blend of workforce, customer, and operational expertise, we're recognized as the world's leading transformation consultancy. We break new ground today, so tomorrow is easier to navigate.

Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together.

This means North Highland has more than 3,500 experts in 50+ offices around the globe on hand to partner with you.

Please note that applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.

North Highland is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.

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