Senior Systems Engineer, Infrastructure

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Job description

How you'll help us Keep Climbing (overview & key responsibilities) The Systems Engineer serves as a liaison between Delta and 3rd party suppliers, requiring some high-level technical understanding of IT compute, storage, network, etc. Delta has two primary out-sourced vendors supporting the z/OS and z/TPF platforms but has multi-tiered applications that span multiple data centers. This position is more of a process leadership role, rather than a "hands on" technical role. Oversee the IT processes supporting the infrastructure and application systems Coordinate between internal and external teams to facilitate the maintenance, support and project work associated with Delta's IT platforms. Ability to work with multiple IT processes including but not limited to; change control, incident management, problem management, project management, etc. Analyze requests for completeness and clarity Open Service Now requests as need Coordinate resources for validations as required Collaborate with impacted teams via meetings and written communications. Ability to hold 3rd party vendors accountable Provides on-call support to restore production services during incidents What you need to succeed (minimum qualifications) 6 + years of experience required as a mainframe z/OS systems programmer Strong leadership and communication skills Ability to work with 3rd party suppliers Engagement owner to drive tasks and issues to resolution Self-motivated Ability to keep others accountable and on task Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States. What will give you a competitive edge (preferred qualifications) Prefer certification in ITIL V4 Foundations Benefits and Perks to Help You Keep Climbing WHY YOU'LL LOVE DELTA! Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9% Paid time off including vacation, holidays, paid personal time, maternity and parental leave Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family members Career development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies Recognition rewards and awards through the platform Unstoppable Together Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

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