Resident Transition Specialist

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Job description

SUMMARY OF RESPONSIBILITIES

The Resident Transition Specialist will monitor eviction statuses of residents who reside in FirstKey Home rental properties in all markets. This role will communicate with local markets, local attorneys and corporate counsel to ensure they have received updated information and adhere to FirstKey homes eviction procedures.

ESSENTIAL DUTIES

• Assist with the Resident Transition Programs and make sure that we are complying with all guidelines.
• Monitor eviction statuses to ensure timely eviction of residents.
• Update and maintain records of resident accounts using company systems. Provide documentation to outside counsel as needed to facilitate the eviction process.
• Inform local markets of tenant pay or quit notices. Manage the distribution of notices to residents.
• Inform local markets of current eviction list. Distribute list to local counsel when needed.
• Provide updates on eviction accounts as needed to Resident Transition Manager, local markets and corporate counsel as needed.
• Ensure adherence to company policies and procedures related to evictions.
• Participate in department meetings when required.
• This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma or equivalent
• Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Minimum 1-year experience compliance experience regarding regulatory matters in a corporate or legal environment

PREFERRED EDUCATION AND EXPERIENCE

• Experience working in Yardi or similar property management program
• Experience working in property management, real estate or similar industry
• Experience working in a fast pace, high growth company

REQUIRED KNOWLEDGE

• Law and Government- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process or willing and able to learn.
• Clerical- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

REQUIRED SKILLS

• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management- Managing one's own time and the time of others.
• Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Speaking- Talking to others to convey information effectively.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience.

WORK STYLES & BEHAVIORS

• Attention to Detail- Job requires being careful about detail and thorough in completing work tasks.
• Initiative- Job requires a willingness to take on responsibilities and challenges.
• Achievement/Effort- Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Adaptability/Flexibility- Job requires being open to change (positive or negative) and to considerable variety in the workplace.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

By applying to this position you are consenting to receive follow-up communication.

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