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Operations Manager

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RR Donnelley

2024-11-06 05:41:55

Job location Atlanta, Georgia, United States

Job type: fulltime

Job industry: Construction

Job description

Job Description

The Operations Manager should be a seasoned creative marketing professional who has experience leading cross-functional teams in an agency environment which supports the Client both remote as well as onsite. The Ops Manager will be a conduit between the Client and internet team helping to drive strategic solutions where needed.

A proactive individual with excellent collaboration, communication, change management and project management skills is a must. This role will manage a Studio Manager.

Develop a trusted relationship with the client, enabling issues and opportunities to be addressed with a spirit of partnership

Understand client work demands and ensure on-site and near-site and teams meet outlined service commitments and expectations

Establish SLA reporting with operations team and Client, work with Operations team to deliver as agreed upon with the client. Review and interpret data to proactively identify and resolve issues

Work with General Manager on coordination and delivery of Quarterly Business Reviews

Support account leadership team to coordinate the development of a process improvement plan to enhance operational and financial performance

Provide 'thought leadership' by coordinating and researching benchmarking studies / whitepapers, delivering presentations on strategic topics related to the services provided and consult with client on best practices provided by RRD

Manager Studio Manager and support their day-to-day Operations

Assist with recruiting, interviewing and onboarding new employees when needed

Assist with new tool or process implementation by managing change, documentation and training of user team

Perform team administrative duties as needed

Support Studio Manager with any IT needs and act as internal administrator for technology solutions

Proactively address, handle, and rectify all client and team concerns; Perform root cause analysis when needed

Recognize gaps in team process and take appropriate action to correct

Ensure compliance with company policies and procedures

Performs other duties as assigned or requested

Inform a friend!

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