Please scroll down, To apply

Help Desk - L1 Enterprise Application Support

hiring now
New job

Resolution Technologies, Inc.

2024-10-01 04:47:28

Job location Atlanta, Georgia, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description


Help Desk Support Specialist Career Opportunity
Our client who is a well-respected government agency is seeking a dedicated and experienced Help Desk Support Specialist to join their team
The ideal candidate will have a strong background in customer service, with proven experience managing help desk operations and utilizing ticketing systems/applications
This role is crucial in ensuring that stakeholders receive timely and effective technical support.

Help Desk Support Specialist Key Responsibilities

  • Provide first-level support for custom and enterprise applications
  • Manage and prioritize help desk tickets, ensuring timely resolution and communication with users
  • Utilize ticketing systems to log, track, and manage support requests
  • Diagnose and troubleshoot technical issues, escalating complex problems to higher-level support when necessary
  • Maintain detailed records of support requests, resolutions, and follow-up actions
  • Develop and update self-help documents and FAQs to assist users in resolving common issues
  • Conduct training sessions for employees on the proper use of software and other IT resources
  • Collaborate with other IT team members to improve support processes and enhance user satisfaction
  • Provide after-hours support (on-call or rotating shifts) as required
  • Stay up to date with new technologies, software, and hardware to provide effective support
Help Desk Support Specialist Required Skills and Qualifications
  • Proven experience in a customer service role, preferably in a help desk or technical support environment
  • Experience with help desk ticketing systems and applications
  • Excellent problem-solving skills and the ability to troubleshoot technical issues effectively
  • Strong communication skills, with the ability to explain technical concepts to non-technical users
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • A positive attitude and a commitment to providing excellent customer service
Help Desk Support Specialist Career and Employee Benefits
  • Opportunities for professional growth and development
  • Collaborative and inclusive work environment
  • Optional Medical, Vision, and Dental coverage available after 30-days of employment
  • Optional 401k participation available after 60-days of employment

Inform a friend!

<!– job description page –>
Top