Control Center Technician - Warehouse Robotics & Automation

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Job description

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

As part of the Exotec Product organization, the Control Center supports our existing clients on a long-term basis, ensuring the continuous performance of our systems and client satisfaction around the clock - 24 hours per day, 7 days per week.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with 1,000 ExoPeople (and counting!) around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Responsibilities

Supervise and monitor our robotic systems deployed around client sites, with a focus on North America, from the Exotec Atlanta Control Center

Answer any customer inquiries regarding their installed robotic systems and respond to any support requests

Accompany clients from beginning to end of case and ensure all technical issues are resolved in a timely manner

Collaborate with the other members of the Maintenance team (direct peers, Integrator Performance Engineers, Maintenance Engineers and Maintenance Technicians) as well as the head Control Center at Exotec's France headquarters to solve complex technical issues

Report and escalate any issues

Participate in improving system reliability and customer service

Requirements

Prior experience in a technical customer service or customer support role, including comfort with handling and diffusing escalations

Some exposure to warehousing, warehouse maintenance or warehouse operations is highly desirable

High level of problem management and resolution skills

Robotic operations experience or an interest in robotic operations

Flexibility with working a rotating shift schedule, including overnight and weekend work

Benefits

Competitive hourly rate with shift differential + annual company and team bonus

Comprehensive medical, dental and vision coverage

Generous vacation and time off policy

401(k) with company match up to 5%

Eligibility to participate in Employee Share Program after 1 year of employment

Continuous opportunities for training and development

Beautiful, new office space in midtown Atlanta

Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.

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