Restaurant Outlets Supervisor

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Job description

About Us:
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:
Welcome to the The Belgrove, a distinguished new property in the Pyramid Global Hospitality portfolio set to open this year as a 4-Diamond resort. Located in the heart of West Palm Beach, our resort will feature 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience.

At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer various positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today!

Overview:
Do you embody a refined yet approachable demeanor, with a commitment to delivering an unparalleled guest experience? Do you want to be a part of a hotel that is deeply connected to the local heritage and natural beauty of West Palm Beach? If so, then The Belgrove Resort could be just the place for you! Join our team and bring your charm and grace to create memorable moments for every guest.

The Belgrove Resort is seeking an experienced Food Outlets Supervisor to manage and guide the day to day operations. The Outlets Supervisor is responsible for ensuring a positive guest experience for all guests and ensuring that employees under his/her leadership are led and empowered in a positive manner so that financial contributions to the different food outlets are maximized. Monitor and ensure exceptional drink quality and presentation. The Outlets Supervisor sets and maintains high level of guest service and ensures that all standards of operation and Hotel and Restaurant's policies and procedures are implemented and maintained in a consistent manner.

ESSENTIAL FUNCTIONS: (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)

Lead, direct and administer all bar operations to include, but not limited to budgeting and forecasting, purchasing and inventory control policy, procedure and operation standards implementation and enforcement, meeting participation and facilitation.

Manage and develop the performance of employees to include, but not limited to, providing supervision and professional development, scheduling, conducting coaching, counseling and evaluations and delivering recognition and reward.

Train workers in Food and Beverage presentation, and in service, sanitation, and safety procedures.

Determine schedules, sequences, and assignments for work activities, based on work priority, business forecast, payroll budget guidelines and productivity requirements, monitor timecards, submits payroll, and manage labor standards.

Function as a liaison between guests and the hotel while maintaining a high level of customer service. Meet, greet and make guests feel welcomed, respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters, and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

Implement effective control of food, beverage, labor costs and operating expenses within the department to Company standards.

Continuously evaluate the performance and encourage improvement of the team members in the food and beverage department.

Communicate both verbally and in writing to provide clear directions to staff.

Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.

Evaluate and recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.

Ensure sequences of service, standards and expectations are consistently met by all employees and follow up with employees when these are not met.

Daily coaching with employees at end of shift to review positive feedback as well as areas of opportunities.

Collaborate with other personnel to plan menus, serving arrangements, and related details.

Compile and balance cash receipts at the end of the day or shift.

Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

Qualifications:
Ability to handle sensitive, confidential information discreetly and professionally

Strong detail orientation; ability to set priorities, multi-task and meet deadlines

Basic computer skills; proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)

Excellent verbal and written communication skills

Excellent time management and organizational skills

Excellent problem-solving skills, including the ability to solve problems without direct supervision.

Food and Beverage leadership experience within an upscale bar/hotel preferred

Strong personnel training background with an ability to teach and mentor others

Minimum of two years of experience in a food and beverage or related field, and supervisory experience.

Multilingual skills are preferred.

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