Onsite Community Association Manager / LCAM (RBFL)

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Job description

Overview:
Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified recognition from Great Place to Work , a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 26 states and serving a diverse array of clients including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry ( out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

Integrity: we always do the right thing.

Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.

Selflessness: more than teamwork; we are part of something special and much larger than any of us.

Personal Relationships: we are a professional services company; people do business with people they like.

Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better never staying the same. At RealManage, we are always getting better.

Responsibilities:
The Onsite Community Association Manager / LCAM supports the General Manager in daily operations of community associations, ensuring professional services and outstanding customer satisfaction in line with the service level agreement and the company's guiding principles.

Key responsibilities include, but are not limited to, collaborating closely with the CAM, DCAM, Board of Directors, developer, and/or builder to support community operations, resolve issues, promote community harmony, enforce deed restrictions, and enhance the value of each community.

Essential Duties and Responsibilities:

Adhere to the company's guiding principles and respond to all calls/emails within 24 hours.
Maintain up-to-date knowledge of state and regulatory statutes, as well as community documents, policies, and procedures.
Ensure compliance with community policies and procedures as defined by the Board of Directors.
Plan, develop, and approve operational policies, procedures, and regulations for general operations.
Direct the work of department managers and provide counsel to management to ensure proper training and supervision.
Lead the development of annual operating, cash, and capital budgets, while monitoring compliance with financial goals.
Prepare and submit monthly financial reports to the Board of Directors.
Coordinate the creation of long-range and annual business plans in line with association by-laws and policies.
Oversee and evaluate the effectiveness of association policies, programs, and services, recommending changes as needed.
Monitor the quality of products and services to ensure member and guest satisfaction.
Safeguard association assets and support internal controls.
Maintain open communication with members to gather input on association direction and improvements.
Collaborate with the Board on developing and implementing strategic plans.
Evaluate committee activities and ensure compliance with purchasing policies.
Perform other duties as directed.
Build and maintain positive relationships with residents to ensure high service levels, timely resolution of concerns, effective communication, and continuous improvement in community services.

Attend monthly manager and training meetings as required.
Conduct business with the highest standards of personal, professional, and ethical conduct at all times.
Display exceptional ability to analyze and handle a variety of situations that could otherwise become potential problems.

Qualifications:
Education/Work Experience Requirements:

Must have Florida CAM license
Minimum of three (3) years Homeowner Association (HOA) Management experience required.
Bachelor's degree preferred. Associates degree or relevant experience required.
Previous onsite management experience strongly preferred.
CMCA certification required- AMS and PCAM certifications are a plus.
Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
Proficiency in MS Office applications (Word, Excel, and Outlook).
Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing outstanding customer service.
Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger.
Capability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices.

Physical Requirements:

Must be able to remain in stationary position 50% of the time.
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer and printer.
Constantly positions self to maintain files in file cabinets
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
The ability to observe details at close range (within a few feet of the observer).
Frequently moves boxes weighing up to 20lbs across office for various needs
Works in outdoor weather conditions while onsite at various communities.
Occasionally ascends/descends a ladder or stairs.

Pay and Benefits:

$80,000 to $85,000, depending on education and experience.

Benefits include:

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA (Required High Deductible Medical Plan to be eligible)

FSA

Education Reimbursement

401K matching

Employee Assistance Program (EAP)

11 paid Holidays

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