Manager, Technical Service

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Job description

Crown Cork & Seal, a global Fortune 500 packaging manufacturer has an immediate opening for a Manager, Technical Services in the North American CAPP Division. This individual is a key member of the Technical Service Team who supports various customer-filling operations in various regions of the United States. Position accountabilities include the following:

• Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes.
• Identify a final packaged product that is not working, troubleshoot the potential causes and incorporate a solution for the problems.
• Support the customer in areas such as equipment audits, rework of the final filled products, overhauls, equipment conversion or any Crown products with substandard performance.
• Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer.
• Works closely with Quality (Plant/Corporate) and Technical Groups to resolve issues.
• Management Experience a Plus. Potential growth into a working Management Position.
• Resolving issues to the end of Lifecycle with excellent follow up and communication with advance planning with Customer and Partners in Business.

Requirements:

Requirements for this position would include the following:

• Preferred BS level degree in Engineering, Packaging or Business
• 5-7 years of experience in Metal/Packaging manufacturing environment including 2+ years in a leadership role.
• Strong knowledge of Closure Applications or Metal Seaming Technology
• Working knowledge of Food & Beverage Fillers Equipment (Crown, H&K, Cemco, etc.).
• Proven analytical abilities and knowledgeable in Root Cause and Corrective Action.
• Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments.
• Ability to identify industry specifications and incorporate them into the Food & Beverage filling process.
• Knowledge of Food Science or Microbiology processes will be beneficial.
• Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Outlook and Power Point)
• Ability to run Internal (Crown) and External (Customers) meetings to resolve issues and improve communication.
• Effective communication skills, both verbal and written (Visit Reports) as well as proven presentation skills (PPT).
• Ability to clearly and effectively interact with customers on a variety of levels.
• Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem.
• Ability to work overtime during the week and week-ends based on customer needs.
• Ability to travel (car and/or plane) up to 70% of the time.

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