ITSM Analyst

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Job description

Title- ITSM Analyst

Duratio-6 months +

Location-Remote

ITSM Analyst Conviva/Centerwell

Interviews next week weds

Skills and Experience

" Demonstrates advanced proficiency in the following position specific competencies:

o Strong understanding and ability to apply IT (Information Technology) Service Management (ITSM) processes and/or IT Infrastructure Library (ITIL) framework.

" Extensive knowledge of one or more of the following IT Management and Governance Processes, and familiarity with the others: Change management, Configuration management, IT Asset Management, Incident resolution and request fulfillment, Continual service management, Release, and Patch management.

" Monitor, evaluate, and assess performance and conformance Demonstrates intermediate competency in the following:

o Respect for People

o Communication

o Effective Team Member

" Critical Thinking Demonstrates advanced proficiency in two and intermediate proficiency in at least four of the following competencies:

o Strategic Thinking (Process or Product focused)

o Project Management

o Product Lifecycle Management

o Continuous Improvement

o Sustainment and Optimization

o Leading with integrity

o Maintaining strategic orientation

o Championing innovation

o Managing execution

o Cross Functional Team Leadership

o Organizational Change Management & Communication

o Mentoring and training

o Relationship building

" 5-7 years in an ITSM leadership role in a large-scale enterprise.

" Practical experience of service management value points vs. academic structure.

" Demonstrated success in partnering with IT management and team members to deploy ITSM in an iterative manner over time.

" Experience working in a variety of enterprise ITSM tools and utilizing strong analytical skills.

" Strong leadership skills and people management experience.

" Ability to manage multiple concurrent projects and summarize status to senior executive level.

" Creative and strategic thinking and the agility necessary to master both the daily hands-on analysis and the big picture strategy.

" Self-starter who sets aggressive goals and is driven to succeed both personally and professionally; focused on productivity; deeply committed to quality and integrity.

" Adapt and work effectively with a variety of situations and groups.

" Manages work well, establishes timelines and clear priorities.

" Proactive and takes initiative and ownership.

" Excellent written and oral communication.

" Exceptional interpersonal skills.

Benefits and location

" Flexible Work Program (work from home and hybrid options)

Prerequisites and Preferred Qualifications:

" ITIL v4 practical experience and certification.

" TOGAF certification is a plus.

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