Director, Implementation & Deployment Services

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Job description

Overview: ConGlobal is seeking a Director, Implementation & Deployment Services, to join our Implementation and Deployment team focusing on the Functional Implementation of our Advanced Solutions. The ideal candidate will have a good mix of technical and business acumen, with the ability to lead / guide the Functional Implementation of Advanced Technology Solutions in our internal operations and with external organizations to bring ConGlobal technology solutions to the market. This will be 100% remote role.

ConGlobal, the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services, is on a mission to revolutionize the industry status quo through the development and deployment of solutions based on state-of-the-art technology-based solutions including autonomous vehicle and AI-based technologies.

Responsibilities: The role has responsibility for customer relationship management, internal and external, while ensuring our Technology Products are Integrated into operations and meeting / exceeding KPIs, Objectives, Expectations!

Serves as escalation point for issue resolution.

Attending and leading Customer Project Meetings.

Act as a strategic partner and trusted advisor of customers, internal and external.

Oversee existing customer base - monitor upgrade review.

Provides industry expertise in relation to client's business.

Develops scheduling commitments to internal and external customers and is responsible for achieving those commitments.

Leads functional product implementation activities of ConGlobal technology solutions for assigned projects.

Coordinate with internal organizations such as sales, product development and operations

Develop detailed site SOP's and ensure these processes are being followed through by customer.

Analyze operational workflow pre and post integration while providing recommended courses of action to customer.

Define and maintain the KPI/ROI metrics for prospects and customers, ensure it is constantly updated as part of the implementation of the solution, so customers can realize the ROI from implementing ConGlobal's technology solutions

Define and manage product requirements needed to successfully implement the sold solution for the customers.

Ensure As-is and To-be operational workflow is identified early in the implementation and maintained as new solutions are implemented and learnings from the prior implementations

Ensure alignment and report on ROI metrics proposed with initial sales along with defining and updating new metrics as necessary

Participate in demonstration and sales activities, as requested, document solution to be provided for successful deployment of ConGlobal's technology solutions

Travel: up to 70%

Benefits

Competitive Salary

Medical, Vision, Dental

401k with Company Match

Career Advancement Opportunities

Qualifications: Bachelor's degree in engineering or equivalent

Professional experience with deploying technology-based hardware and software solutions

Experience managing technology development projects that include a mix of internal teams and third-party providers

Demonstrated success deploying technology solutions to customer sites

Demonstrated history of growing and developing internal teams

Excellent interpersonal and communication skills, oral and written, for interaction at all levels, both within and outside the company, to achieve goals and objectives

Proven ability to work with a variety of departments and personnel, including influencing without authority, success working in a matrix organization, and as an individual contributor

Excellent analytical, problem solving, and communication skills

Strong engagement management and influencing skills.

Solid up-selling skills.

Engagement management and influencing skills

A high degree of emotional intelligence with external and internal interpersonal situations.

Nice to Have

Familiarity with intermodal, port, and distribution center environments, workflows, and regulations

Knowledge of safety standards and processes such as ISO 26262, FMEA, and risk assessments

Experience deploying web, mobile, or embedded software in a professional environment

This job can be performed remotely, but additional consideration may be given to those living in the Dallas/Fort Worth area

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