AISR Satellite Operations Technician, Tier 2 with Security Clearance

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Job description

Summary
The AISR Tier 2 Satellite Operations Technician will provide tier 2 and tier 3 satellite and network operations support. Tier 2 and tier 3 level support is considered advanced support which includes the day-to-day operation, Quality Control (QC), and oversight of a Ku/Ka Spread Spectrum (KuSS) networks and associated equipment, Master Station Log (MSL) entries, and Remedy trouble ticket entries. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. The Technician will provide daily operational support for ViaSat Arclight hubs and remote systems supporting global TDMA/IP networks. As an integral part of the team, the Technician's tasking may include shift work, including weekends and holidays. Analyzes moderately complex communication systems, including planning, designing, evaluating, selecting operating systems and protocol suites, and configuring communication media with concentrators, bridges, and other devices. May include local and wide area networks, data, and voice communications. Networks may be one or a combination of terrestrial, wireless, or satellite. Primary & Essential Accountabilities
Continuously monitor network and space segment performance to provide customer tier 2 and tier 3 support as required
Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
Monitor ViaSat Arclight equipment configurations and network performance, in real-time, and report conditions and anomalies to the designated team lead
Prepare reports on network utilization, performance and activity as required
Open and track trouble tickets as required to resolve network or terminal issues.
Provide Quality Control (QC) and oversight of configuration files, Master Station Log (MSL) entries and Remedy trouble ticket entries
Isolate and correct network faults provided software toolsets
Troubleshoot network anomalies, satellite outages, and any deployable KuSS terminal satellite related issues
Proactively monitor the AISR-T networks for impending issues by using an analysis of measured vs. planned performance, detection and analysis of performance trends, and the KuSS terminals performance characteristics
Manage service restoration activities and track/update trouble ticketing system (Remedy).
Provide status reports to customers and management personnel
Provide testing and implementation support of new software releases for deployed network equipment
Analyze, troubleshoot and resolve product related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration or testing
Maintain timely and accurate helpdesk records using the ticket management system
Assist with the detailed project planning efforts on larger projects, and may act as a project manager on smaller efforts
May review proposals, including gathering facts, analyzing data and preparing project overview to compare alternatives
Provide technical input to the development of information technology project planning.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Show initiative in constantly reassessing business requirements and make suggestions that proactively address changing business needs
Protect organization's value by preserving the confidentiality of information
Required Qualifications
Bachelor's degree in Computer Science or related field with five years progressively complex network systems engineering experience or equivalent combination of education/training and experience)
Competent technical expertise and application domain knowledge
Active U.S. Government Department of Defense (DoD) Top Secret level security clearance with SCI eligibility determination
Experience managing and supporting KuSS Arclight ground hub and air component solutions, TCP/IP and general networking concepts and SATCOM/RF concepts Desirable Qualifications
IP Routing
Linux/Unix
Microsoft Office suite
Trouble ticket tracking
One or more DoD 8570 IAT-II certifications (Security+, etc.)
Technical certification (CCNA, CCDA, CCNP or CCDP)

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