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Account Support

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2024-10-05 00:42:36

Job location Tampa, Florida, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Account Specialist Job Responsibilities:

  • Contributes to customer retention by strengthening relationships through account management and maintenance.
  • Serves customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.
  • Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
  • Completes enrollments by analyzing and auditing documents, tapes, and transmissions, and researching and resolving processing problems.
  • Completes conversion mailings by coordinating requirements and developing plans.
  • Provides information by collecting, analyzing, and summarizing data, and responding to requests.
  • Resolves complaints by investigating issues and composing responses, referring non-standard complaints and potential lawsuits to legal or government affairs departments.
  • Maintains quality service by monitoring standards and advising supervisor of potential problems.

Education, Experience, & Licensing Requirements:

  • Associate's or bachelor's degree in business or related field a plus.
  • Previous office or business experience.
  • Experience using sales tracking software.
  • Basic computer skills.

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