Case Management - Manager

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Job description

Remote

bill rate for this role is to /hour to MAX

Shift/Schedules- Flex, normal dayshift hours
Title (Role) Case Management - Manager
Organization Global Patient Safety

Intake Call Notes with HM: " What are the exact shift hours/schedule the contractor will be working? (What time will they be expected to be reporting online Monday-Friday) align with 9:00-5:00 working hours in their time zone (8 hour work day)
" What type of qualities/characteristics are you looking for in candidates to work best with your team? Proactive, communicative, self-starter
" When reviewing resumes, what stands out to you when looking for the right applicants? Experience, previous roles in PV/Safety
" What is your minimum education and experience requirements you think it suitable for this role? Any certain industry you have a preference on seeing experience within? PV and Safety, Minimum 2 years of experience

"Act as US/EU local safety office and FDA/EMA point of contact for safety reporting
"Submission of all individual case safety reports to FDA/EMA, business partners (license partners) and vendors
"Support interactions with, business partners (license partners) and vendors for all case intake and processing activities
"Vendor oversight of all case intake processing activities and case quality including analysis and reporting of trends in quality measures
"Ensure vendor compliance with approved processes and training requirements
"Audit & external inspection support
Job Summary Responsible for:
"Support ICSR processing to ensure high quality cases in a timely manner to meet all worldwide regulatory authority requirements
"Provide vendors with resources and training to perform their role
"Support the analysis and communication of case QC results
"Lead development and delivery of training materials for case management conventions
"Support resolution of case related specific queries
"Management of multiple business partner relationships for case management
"Support reviews of contract wording for case related data exchange
"Monitoring compliance in regard to regulatory submissions and/or contractual wording for data exchange
"Assign tasks within Case Management to direct and indirect reports
"Support management of staff within Case Management
"Escalation of case processing issues
"Audit & external inspection support
"Undertake activities delegated by the QPPV as detailed in the PV System Master File and maintain a state of inspection readiness
"Be representative and point of contact for Health Authority Inspection and Internal Process Audits within the remit of role and responsibility
"Performs other duties related to the position as necessary as defined in Standard Operating Procedures or as requested by his/her supervisor

Key Activities
"Day-to-day vendor management issues
"Interact with other local safety offices
"Ensure case processing timelines for AE intake, triage and submission are met
"Assess workload to assist in resource management
"Support on-boarding and on-going training of vendors
"Attend management meetings with vendors
"Support analysis of QC trends
"Support generating, communicating, and archiving of reports of QC findings
"Support audits of CAPAs and other actions/recommendations for ICSR quality related measures
"Perform case review as required
"Lead development and delivery of convention-related training material
"Support training of local office staff
"Perform US case follow up activities
"Perform BP reconciliation as required by safety agreement
"Generate and distribute performance metrics (submission compliance, volumes, turnaround times)
"Support reviews of contract wording for case related data exchange
"Support regulatory inspection and support for vendor audits/inspections
"Oversee performance monitoring and relay metrics to vendors
"Support analysis of QC trends including actions/recommendations
"Generate, communicate, and archive report of QC findings
Knowledge and Skills "Understanding of global regulatory requirements for pharmacovigilance
"Project leadership experience
"Competence in safety systems
"Experience in supporting inspections or internal audits
"Microsoft Suite: Word, Excel, PowerPoint, Project, Outlook

Education & Experience (Basic)
Master s degree and 3 years of directly related experience
OR
Bachelor s degree and 5 years of directly related experience
OR
Associate s degree and 10 years of directly related experience
OR
High school diploma / GED and 12 years of directly related experience
AND
Previous experience directly managing teams, projects, programs or directing the allocation of resources

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