Bilingual Medical Scheduler (Spanish)

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Job description

Job Description:
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Bi-Lingual Scheduler, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

The Bi-Lingual Scheduler is responsible for scheduling, rescheduling and canceling exams for patients. This person performs pre-registration, faxes and scans documents, handles customer service-related requests, communicates preparations, handles call backs, and performs various other clerical tasks for individuals who speak English or a secondary language for which you have been identified as being fluent.

You Will:

Displays excellent communication skills and telephone etiquette.

Places outgoing calls to schedule patient exams when receiving scripts and electronic orders.

Answers incoming and places outgoing calls in a courteous and professional manner-identifies self and company.

Places calls to referring physicians for patients expressing difficulty with scheduling.

Maintains self-control when dealing with difficult patients and or situations.

Shows care and compassion for all callers.

Maintains good rapport with referring physicians, secretaries and clinical site staff.

Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.

Updates account information at the point of scheduling.

Properly schedules all procedures.

You Are:

Knowledge of medical insurance plans.

Ability to pre-register and schedule patients rapidly and accurately.

General knowledge of computers and Microsoft Office software.

Provides clear written and verbal communication in both languages.

To Ensure Success In This Role, You Must Have:

Proficiency in using a personal computer and Microsoft Office.

Effective organizational skills and attention to detail.

Demonstrate a high-level of integrity, confidentiality and business ethics

Must be able to type fluently in English while speaking with callers in either language.

Knowledge of medical terminology in both languages.

Pay Range:
USD $18.00 - USD $18.00 /per hour

Shift:
Midday

Shift Variations:
Varied Shifts Open between the hours of Monday - Friday 9am - 7pm

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