PNS Passenger Service Supervisor

---

Job description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job summary

Passenger Service Supervisor leads, motivates, engages and inspires all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values.

The expected pay rate is $18/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint

Ensure available resources are used to the optimum level (monitor and control overtime payments)

Support and identify training needs and where required train, coach and mentor the team

Create and maintain a progressive, open feedback culture by managing the performance of employees

Resolve all customer service challenges in a timely manner and assist in negotiations with new customers

Strict implementation of Passenger Service budget

Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience

Ensure all safety and security processes and procedures are complied with at all times

Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities

Any other duties that may be required

Your profile

High School diploma or GED equivalent

Passionate about customer service and must have relevant work experience

Leadership and people management skills

A proven ability to problem solving and decision making experience

Planning and organizing skills

Excellent communication skills (written and verbal) in country specific language

Commitment to continuous improvement

Computer literate (Office Word, Excel, PowerPoint)

A good understanding of all regulatory and recommended procedures that relate to the airport environment

What we offer

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

<!– job description page –>