Telecommunications Services Coordinator

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Job description

Software Resources, Inc. has an immediate, long term contract job opportunity for a Telecom Services Coordinator with a major corporation in Orlando, FL.

Schedule: Hybrid (2 days per week on-site in Orlando, FL)

We are looking for a person with strong knowledge of Avaya Aura phone systems and good customer service skills. They will be working with customers to gather requirements and program/troubleshoot the phone system and coordinate cabling needs within buildings. Successful candidates will have a strong knowledge of Avaya Aura Communication Manager (CM). This role is separate from our Field Techs, who physically visit desks and plug in phones.

Job Duties:

Strong knowledge of Avaya Communication Manager (CM) version 8 or higher

Strong knowledge of Avaya System Manager

Handle daily trouble tickets and requests.

Interface with customers and department managers.

Coordinate with other Information Services teams (Network Team, Field Techs).

Setting up new extensions. (Moves/adds/changes).

Setting up voicemail

Softphones

Validating billing

Working with cabling vendors and service providers (AT&T, CenturyLink).

Review of floor plans and telecom requirements.

Troubleshooting quality issues.

Setting up call centers, phone trees, recording software.

Reporting tools, logging, and statistics.

Changing announcements and vacation tables.

Provide after hours and on-call support (scheduled rotation with other team members).

H.323, Digital, SIP, and analog phones

Hybrid work model:

50% work from home

50% at the office or visiting locations

Don't delay. Join the Software Resources team today!

Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.

To meet our clients' hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at

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