Technical Product Training Leader - (Medical Device)
Ziehm Orthoscan
2024-10-03 16:46:41
Orlando, Florida, United States
Job type: fulltime
Job industry: Administration
Job description
Ziehm Imaging - Orthoscan Inc. is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time Service Product Training Leader located in Orlando FL. Experience in medical equipment training preferred Why Work for Ziehm Imaging - Orthoscan Inc.? There's something special about Ziehm-Orthoscan. There's a sense of pride that comes from building a product that helps improve people's lives and making the most of ourselves as a company and as individuals. We know the success of Ziehm-Orthoscan depends on every employee in our organization, it is our people who make the difference.
We are on a new journey of growth, building on our assets: our brand, our financial strength, our global reach, and the strong commitment of our management and employees. Our journey focuses on leveraging our strengths to become a truly sustainable growth company and, ultimately, one of the most respected companies in the world. What do we offer?
- The challenge of meaningful work - we offer constant opportunities to grow and develop world-class skills and a truly rewarding career.
- A unique culture where people convert their passion into action.
- The kind of competitive compensation you would expect from a world leader.
- Ten paid holidays plus a generous PTO and vacation time plan.
- Great benefit plans, major medical, dental and vision.
- Company 401(k) plan with an employer match.
- You have a passion for serving others.
- Creative and fresh thinking in your work.
- A spirit of collaboration - you thrive when you work with a diverse range of people with different views, perspectives, and priorities.
- The ability and experience to perform the job duties successfully.
- Must continuously invest in education on the products, product interfaces, and may be required to set up special experiments and/or tests to obtain the necessary knowledge required for the role.
- Design, develop, and deliver engaging product training tools for new and existing products.
- Work closely with engineers, product managers, sales, and marketing to ensure that their training programs accurately reflect the latest features, installation, and functionality.
- Coordinate logistics for the training sessions including attendance and scheduling, room setup and equipment preparation.
- Create and communicate training schedules, training locations, training calendars in coordination with management to meet business needs and objectives.
- Manage training materials and resources to keep relevant and current including presentations and organizing online resources and company portal registrations.
- Monitor attendance and archive objective evidence of training attendance, database management, certification, and recertification.
- Responsible for communication and coordination of units required for training sessions.
- Responsible for the maintenance of appropriate documentation (databases, emails, presentations) and for training results/status to meet management, regulatory and audit requirements.
- Conduct product training on the entire product line at on-site and/or off-site locations as well as virtual/online sessions.
- Collect, organize, and review feedback from trainees, trainers, and service management to evaluate the effectiveness of the training programs.
- Must handle stress positively and effectively in a way most appropriate for the benefit of the individual, department, and company. Positively respond to change and prioritization of assigned tasks.
- Bachelor's degree in electrical engineering, marketing, business, or other closely related field is preferred.
- 3-5 years of experience within the medical device industry is desired.
- 2+ yrs experience in product training or as a coordinator/administrative role in an educational or training setting.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) and relevant software applications.
- Knowledge of learning management systems (LMS) and online training platforms.
- Experience working independently under pressure, lead multiple tasks, with multiple deadlines.
- Excellent communication and interpersonal skills.
- Strong desire to provide outstanding customer service.
- Ability to explain complex technical concepts in a simple and clear way.
- Displays initiative to find solutions and work effectively with all levels in the organization.
- Expected to become a subject matter expert on all products and services subject to training.
- Demonstrate the ability to manage time effectively, prioritize work, analyze, and problem solve.
- Experience working independently under pressure, lead multiple tasks, with multiple deadlines.
- Self-motivated with a strong work initiative and attention to detail and accuracy.
- Must be able to produce quality and quantity of work.
- Willingness to learn and adapt to new technologies and tools.
- Excellent organization and time management skills.
- Shift schedule: Monday through Friday and must be able to work overtime as required.
- Majority of the work is performed onsite in an office environment and in a typical manufacturing plant environment.
- May require some travel between work locations in Arizona and Florida.
- Continuously invest in education on the product.
- May require PPE and periodic exposure to low dose radiation.
We support a drug free work environment.
EOE/M/F/Disability/Vet All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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