Scheduling/Registration Specialist - Arnold Palmer Hospital, Orthopedic Specialty Practice

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Job description

Position Summary:
Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care

medicine, as well as more than 30 pediatric subspecialties, women's health, primary care and the largest hospitalist program in Florida.

Orlando Health Medical Group is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you.

The Scheduling/Registration Specialist is responsible for effective registration and scheduling of diagnostic and interventional procedures.

Bilingual: English/Spanish preferred

Responsibilities:
Essential Functions

• Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules, reschedules and cancels multiple diagnostic and interventional procedures.
• Accurately communicates prep information, arrival time and arrival location to patient.
• Inputs and distributes charge management process on a daily basis.
• Demonstrates self-direction, personal accountability and the quality of patient business and departmental maintenance.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Demonstrates in depth knowledge of ancillary departments.
• Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
• Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
• Takes a proactive role in problem resolution.

Qualifications:
Education/Training

• High School Graduate or equivalent.
• Must have a thorough knowledge of DDE, Passport, Omega, Orbit/Nova/ESI (may not be required in a practice setting).

Licensure/Certification

None.

Experience

One (1) year of clinical registration, scheduling or closely related experience required.

Bilingual: English/Spanish preferred

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