Manager, Product Management

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Job description

JOB SUMMARY: Disney isn't just another job; it's a career. We are a leading entertainment company that offers the best of the best! We believe in rewarding outstanding work, developing employees' careers, and building long-term relationships with our guests. As a Manager of Technical Product Management at Disney, you can combine your passion for technology and customer experience to create compelling and delightful experiences for our valued G uests.

We have an exciting opportunity for a "hands-on," data-driven Leader that enjoys the challenges of collaborating to get results that are pivotal to our Disney Experi e nces . As a Leader, you will work closely with multiple teams - Engineering, strategy, finance, and operations to define roadmaps and requirements and ultimately measure results for critical G uest initiatives. The team leads all aspects of the technology product roadmap behind our breathtaking Resort, wholesale relationships, Agents, Groups, and vacation experiences.

Primary responsibilities:

• Drives capability roadmap and supports continuous improvements.

• Define, deliver, and implement a Product Management vision that improves our processes and overall efficiency.

• Define specific product features by integrating inputs from a wide range of sources, including end users (e.g., customer survey, web analytics, A/B testing), business partners (e.g., pricing, marketing strategy), and ongoing trends in the industry (e.g., emerging digital companies in this space)

• This role will involve the complete product lifecycle, from gathering requirements from internal and external constituents to ensuring we achieve the right outcome.

• Partner closely with our Commercial strategy & experience products teams f or UI/UX to define and create a prioritized backlog and delivery timeline.

• Lead cross-functional go-to-market efforts across marketing, content, production, training, consumer insights, and operations teams.

• Influences, coaches, and mentors beyond the scope of the Team

• Provides customer and leadership support through the product management team.

• Lead technical discussions and program alignment, and act as a gatekeeper & negotiator with our business and product partners.

• Acts as a liaison between business users and the implementation team, communicating appropriately and effectively with co-workers, customers, and supervisors, maintaining awareness of content, production, project status, and any potential delay, situation, or concern that may affect the outcome.

• Conducts program and product meetings at leadership and executive director levels. Develops and manages a project change control process as needed to ensure the project team is performing and delivering within business and technology expectations.

• Continually reviews available resources to maintain first-hand knowledge of where resources can be best allocated . Reevaluates current resources to resolve project resource surplus and shortfalls.

• Establishes clear ownership of program/project, ensures team members have the tools needed, and provides timely feedback.

• Prioritization of the backlog and day-to-day priority for development teams.

• Conducts regular status meetings with all partners while keeping requirements in view and delivering to expectations.

• Partners with Engineering leaders to maintain a detailed knowledge of product capabilities and ensure all communications between program, product, and project teams and its customers.

Skills, Knowledge, Experience, and Education Required:

• Four-year college degree in Computer Science, Information Technology , or Business, or equivalent work experience.

• 8+ years in digital roles in the travel industry, with 4+ years of management experience.

• 4+ years in defining API standards, setting technical mentorship for TPM organization

• Experience with agile tools (e.g., JIRA, Confluence, etc.)

• Experience working in a collaborative environment, including mentoring Managers and individual contributors (TPMs).

• Ability to establish and maintain effective working relationships with other Technology teams and operational departments.

• Experience in synthesizing complex or diverse project data and information

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