Housekeeping Dispatcher

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Job description

Job Description

What will I be doing?

As a Housekeeping Dispatcher you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards:

Assists management with daily job assignments for all team members.

Assign and track assignment of all services and cleans for all housekeepers and supervisors and other team members.

Answers departmental multi-line phones.

Dispatches all guest requests to the units.

Maintains room status and other pertinent information in computer system.

Coordinates with front desk any discrepancies in room status.

Assists management in administrative duties including filing, purchase order follow-up, faxing, maintaining records and attendance on team members as well as other clerical duties.

Assists with departmental inventories, and scheduling shifts for team members.

May be required to do other duties and special projects as assigned by housekeeping management.

Dispatching and supervising guest services calls through paging and computer systems

Maintain tracking system for projects, such as GCPM, mattress rotation, patio deep cleans.

Supervise late checkouts, VIP, Outstanding, special request arrivals.

Occasionally lift boxes of approximately 25lbs.

Communicating department needs to vendors, such as a laundry service, via phone and email

Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:

Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.

Must be able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.

Demonstrates excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.

Basic computer skills

Related experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

High school/GED

2 + years of related experience

Excellent computer skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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