HEALTH SUPPORT SPECIALIST -

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Job description

Requisition No: 840458

Agency: Department of Health

Working Title: HEALTH SUPPORT SPECIALIST -

Pay Plan: Career Service

Position Number:

Salary: $33,700.00 to $35,500.00

Posting Closing Date: 11/09/2024

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FLORIDA DEPARTMENT OF HEALTH - INTERNAL AGENCY OPPORTUNITY

Internal Agency Opportunity

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

Job posting category (Internal), Position Title: Health Support Specialist, Position Number:

Your Specific Responsibilities:

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Clay County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

This position serves as the Health Support Specialist and works under general supervision of the Senior Public Health Nutritionist, position . This position is responsible for the secure collection and/ or access to records containing social security numbers and is responsible for implementing the Special Supplemental Nutrition Program for Women, Infants and Children (WIC) at several clinic sites throughout the county as directed by the Public Health Nutrition Program Director. Duties include:

Responsible for determining eligibility for clients in the WIC program. This includes completion of family information, client information, and cert action screen in FL WISE system. This type of data entry is completed during certification and recertification of clients. Orient new clients to the WIC program, provide WIC information (how WIC works, food pamphlets, and Clay County WIC stores), rights and obligations, EBT card issuance letter, benefits redemption, WIC policies/procedures, and issues WIC benefits on EBT cards. Print computer generated WIC VOC/ID cards as needed. Schedules WIC appointments and coordinates other FDOH - Clay County services. Provides secondary nutrition education newsletter and other handouts. Collects surveys, performs questionnaires, and copies of child immunization records as required per QA standards and WIC/Immunization coordination. Coordinate in and out-of-state transfers. Scan documents including height and weight measurements from another source, custody papers, transfer papers, and other documents pertaining importance client's information under WIC Procedure Manual (DHM 150-24, 8/14) and Bureau of WIC program services memos.

Represents WIC staff to the public when functioning as WIC receptionist. Duties include triaging the front, performing eligibility upon consent from client, and monitoring the clinic flow. Screen and route incoming calls, provide information and referral as necessary. Answer inquiries from physician offices, clients, Healthy Start Coalition, FDOH - Clay County personnel and other collaborative agencies in a professional manner, maintaining confidentiality. Take and disseminate messages in accurate and timely manner. Telephone clients for missed WIC appointments on a daily basis. Operate a variety of office equipment including computer, fax machine, copier, etc., including updates on new computer program applications.

Complete all required forms and reports such as Employee Activity Reports, attendance and leave records, travel expenses, etc. by the required deadlines. Complete Over Income Ineligibility and Short Certification quarterly reports by the required deadlines. Assist in uploading emails and faxes to the appropriate clients account in a timely manner and updating anthropometrics if applicable.

Attend required WIC and FDOH meetings. Fulfill requirements of WIC Nutrition Education modules and on-going nutrition education. In the absence of other support staff perform travel using county vehicle to fill in as required to all Clay County WIC locations.

Obtains clients' anthropometric measurements (height and weight), hemoglobin, and other related program data as needed and when applicable. Documents this data appropriately in the FL WISE system. Enters the WIC ID# and other required immunization information into the Florida SHOTS database and places alert in client's profile in FL WISE system for all certification, re-certifications, and mid-certifications.

Perform all other related duties as assigned and within the realm of the Classification Specifications of a Health Support Specialist.

Required Knowledge, Skills, and Abilities:

• Knowledge of Microsoft applications.
• Knowledge of States of Florida Personnel Rules and applicable Florida Statutes.
• Ability to communicate effectively both in writing and orally Ability to prepare accurate reports timely.
• Ability to work collaboratively within a team environment Skilled at data entry.
• Skilled at being able to prioritize and organize a heavy workload.
• Detailed-oriented.
• Skilled at exceptional customer service.
• Able to lift up to 25 lbs.

Qualifications:

Minimum -

• Must have at least one year of customer service experience.
• Must have at least one year of WIC experience.
• Must have a valid driver's license.
• Must be willing and able to carry up to 25 lbs. over uneven ground.
• Must be willing and able to perform height, weight and simple blood tests on women and children under the age of five years old.
• Must have High School Diploma or GED.

Preferred -

• Knowledge of Microsoft applications.
• Ability to work collaboratively within a team environment Skilled at data entry.
• Skilled at being able to prioritize and organize a heavy workload.
• Six months experience working with parents &/or children under 5 years old.
• Fluent in a language other than English.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Clay County Health Department, 1845 Town Center Blvd, Building 600, Fleming Island, FL 32003

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

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• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit .

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
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