MANAGER - COFFEE BAR II

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Job description

Overview:

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.

is a 27,000-square-foot casino with 400+ slot and gaming machines, Table Games, and high-stake bingo seats, with full-service restaurant and lounge. Its warm and friendly staff, ultra-modern air-conditioning system, clean atmosphere, and rewarding casino promotions are a welcome alternative to big city gaming.

OUR COMMITMENT TO SERVICE:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Responsibilities:
This position is responsible for ensuring accurate record keeping, preparing reviews, and analyzing reports. The Manager of Constant Grind is also responsible for scheduling, planning, timing, and supervising all details of Constant Grind

Essential duties include, but are not limited to:

Identifies and defines business needs and implements solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurant's impact or interaction with customers, improvement in the restaurant's ability to reduce or contain costs or generate additional revenue.

Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.

Spearheads menu item changes based on product mix reviews and guest feedback.

Ensures that the restaurant supports the casino by providing outstanding service to VIP guests in the restaurant and during special events.

Institutes cost control procedures, inventories and standards of performance.

Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties, including kitchen personnel.

Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation.

Staff replacement within the guidelines of the department.

Develops and implements operating standards where necessary.

Communicates with management, other departments, and designated personnel to address the needs of the POS system.

Provides project leadership and project management as assigned

In the absence of senior F&B management provides leadership and direction for the department as required.

Acts immediately on all customer complaints to insure that a correction is made whenever possible.

Responsible for the back of the house operations in the absence of the room chef.

Qualifications:
High School diploma or equivalent required

Bachelor's degree preferred with two (2) to four (4) years of restaurant supervisory experience required or a combination of education and/or work experience

2+ years of management experience in multiple outlets (Restaurant, Room Service, Minibar) within a high volume resort/hotel or a combination of work experience and education

Must be able to analyze Food and Beverage data

Must have exceptional guest service skills

Proven ability to increase outlet sales

Must be able to demonstrate and deliver a high level of service to our guests

Must have strong verbal and written communication skills

Must have the ability to lead and develop a cohesive outlet team

Work Environment:

Duties and responsibilities are typically performed in the back of house of the casino and a restaurant setting, which can be faced-paced with excessive noise. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

Credit Check

Criminal Background Check

Drug Screen

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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