Service and Sales Representative

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Job description

JOB TITLE DEPARTMENT REPORTS TO Service and Sales Representative Sales COO Length of Work Year: 2080 Salary Range: 60,000 - 65,000K FLSA: Non- Exempt Date Approved: JOB GOAL We are looking for self-motivated people to join us in solving problems through servicing existing customers while also growing business to achieve your sales goals. Our representatives serve as the face of Osceola Supply, servicing laundries and dish machines, dispensing equipment, and systems for our customers to help achieve our mutual goal of a cleaner, safer & healthier environment for all. MINIMUM QUALIFICATIONS: Education and Experience:

• High School Diploma or GED
• 1 year of mechanical service, customer service, food service or hospitality industry-related experience OR Associates degree
• Availability to provide emergency assistance to customers which may occur at night, on weekends and over holidays
• Position requires a current and valid driver's license
• Proficiency in using a PC/Mac for communication and organization, including MS Office

Preferred Qualifications:

• Associates degree or other advanced training or certifications
• Previous mechanical problem-solving experience (e.g. plumbing, electrical, HVAC and/or mechanical experience) in a military environment and/or industries related to food service, laundry, housekeeping, and/or hospitality.

DUTIES AND RESPONSIBILITIES NOTE: The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position Duties/Responsibilities:

• Use your problem-solving skills to conduct preventative and corrective maintenance on laundries and dish machines, dispensing equipment, and systems
• Assist in the installation of equipment and solutions
• Demonstrate safe equipment use, ensuring your customers' operations are fully functional, and teams are properly trained
• Manage and maintain an existing customer base, and respond to any questions or concerns they may have quickly and efficiently
• Provide emergency service to existing customers via phone or in person, as needed
• Manage equipment, parts, and inventory to control costs
• Communicate our total value to the customer to meet their needs and grow sales within existing customer accounts
• Increase sales by keeping customers updated on the latest products, as well utilizing upselling and cross-selling.
• Leverage tools and technology (including CRM software, tablet and mobile phone apps) to conduct service visits and recommend unique programs and solutions to customers

PHYSICAL DEMAND CLASS:

• Lifting 50 lbs. frequently
• Pushing/Pulling occasionally
• Standing/bending/stooping frequently
• Working in confined spaces
• Distinguishing color (tools may be accommodated)
• Ability to work overtime
• Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)

This job description is intended to accurately reflect the position activities and requirements. However, management reserves the right to modify, add, or remove duties and assign other duties as necessary. It is not intended to be and should be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position.

Compensation details: 0

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