Assistant Service Manager

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Job description

Overview:

The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation's Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.

As an Assistant Service Manager, you'll be an integral part of our successful Service Department. Your job is to cultivate relationships with employees and customers alike to ensure a positive service experience. As a member of the management team, you'll have a voice in the development and day-to-day operations of the department.

What's in it for you? When you join our team, you become part of the General RV family. It's more than a job - it's the opportunity to build a career, make a difference, and be part of an exciting industry. If you're looking for a place to call home, we want to hear from you!

Responsibilities:
Responsible for leading the service operations and service employees under limited supervision by the Service Manager.

Training service employees to operate at optimal efficiency.

Dispatching work orders to technicians.

Identify and provide solution for issues to avoid escalation.

Ability to prioritize and delegate tasks in order to manage a high volume service department.

Interviewing and selecting Service personnel at the store level.

Ensure Service division is running smoothly and working in conjunction with Parts and Sales.

Maintain accurate monthly, quarterly, and year-end reports.

Qualifications:
Prior service management experience is must. Preferably in RV or Automotive.

Must possess strong conflict resolution skills.

Results driven and a desire to make a positive impact.

Proficient in Microsoft Excel and Word.

Strong communication skills, verbal and written. Ability to listen and provide solutions to customer issues.

Reliable and strong work ethic. Professional appearance is a must.

Must possess a valid driver's license.

PERKS

General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching.

About General RV

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we've grown into the nation's premier RV dealer. We've helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates twenty one Supercenters in eight states in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest growing privately held companies.

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