Customer Success Advisor

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Job description

MUST BE LOCAL TO ORLANDO, FLORIDA. HYBRID, 3X PER WEEK IN OFFICE

Description:

The Customer Success Advisor is pivotal in delivering exceptional service to our customers by addressing their inquiries and issues with professionalism and empathy. This role involves direct communication with customers through various channels, including ticketing systems, phone, email, conference calls, social media platforms, and community forums, to ensure customer satisfaction and support business growth.

CSAs play a crucial role in developing knowledge base articles for both internal and customer use. They advocate for the subscriber in terms of product performance, enhancements, and overall satisfaction with our products and services.

Skills:

upselling, qbr, finance, insurance, Customer experience, Communication and leadership skills, sla, Agile, Account management, Digital, Customer service

Top Skills Details:

upselling,qbr,finance,insurance,Customer experience,Communication and leadership skills,sla

Additional Skills & Qualifications:

Respond to customer inquiries promptly and accurately.

Offer solutions to customers' problems and guide them through their issues.

Achieve and maintain comprehensive product knowledge, staying abreast of new features and changes.

Collaborate with team members and other departments to find the best solutions for customer satisfaction.

Keep accurate records of customer interactions, transactions, comments, and complaints.

Provide feedback on the efficiency of the customer service process.

Exercise discretion to solve problems efficiently, keeping management informed to ensure customer satisfaction and minimize downtime.

Contribute to and maintain the knowledge base, including writing new articles and modifying existing content.

Document bug fixes or incidents as requirements for product and development teams, serving as test cases during product testing and release cycles.

Collect detailed information to categorize requests and recommend resolution methods, aiming to proactively identify product strengths, weaknesses, and opportunities.

Use professional judgment in problem analysis to provide solutions or decide the appropriate maintenance level required.

Perform system administration tasks and proactively ensure optimal performance and functionality.

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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