Customer Service Rep. 1 - REMOTE with Security Clearance

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Job description

IMMEDIATE PHONE INTERVIEWS: CUSTOMER SERVICE REPRESENTATIVE TIER 1 - REMOTE RMantra Solutions is hiring! We are seeking a Customer Service Representative to work remote 100% within 100 miles from the following cities and states: LOCATIONS
Jacksonville, FL
San Antonio, TX
Dallas, TX
Houston, TX
Miami, Florida
Fort Lauderdale, FL
Cleveland, Ohio Customer Service Representative
Work Schedule: 100% REMOTE Clearance: Public Trust (background check/FINGERPRINTS REQUIRED)
The Customer Service Representative works directly with retired members or family members to discuss retiree benefits. Training will be provided. The Customer Service Agent will be expected to receive inbound participant phone calls and provide appropriate customer service support. Utilize authorized computer systems to gather and confirm information prompted by incoming calls. The successful candidate will be able to provide rapid, efficient, and accurate customer service in a professional manner for extended periods of time in accordance with the requirements of the contract.
In this role you are responsible for ensuring that client calls coming inbound are met with the quality and standards provided in training. The Customer Service representative has a broad range of activities, including customer service, quality assurance; knowledge management and partner relationship management for incoming calls to ensure the customer receives excellent service.
The successful candidate requires excellent communication and teamwork skills, ability to support Retired government customers to achieve strategic objectives without losing sight of detail, ability to keep track of tasks and deliver necessary advisory and assistance services. RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:
Managing inbound calls in a timely manner, following call center scripts when handling different topics. Researching participant accounts. Addressing basic questions or issues.
Providing an accurate and efficient response, keeping accurate records of all conversations and meeting contractual qualitative and quantitative targets. Performs tasks associated with call handling to include basic plan and participant file research and updates. REQUIRED QUALIFICATIONS AND SKILL:
Must be a U.S. Citizen
Must be clearable and able to obtain a Public Trust security clearance
At least six (6) months to one (1) year of experience minimum working in an office setting taking inbound calls.
Demonstrated typing/keyboard skills
Excellent verbal and written communication skills
Ability to facilitate clear and accurate exchange of information to callers.
Quality and accuracy of tasks.

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