Client Service Specialist

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Job description

Job Summary

Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? As a valued customer service representative, you will be the first line of communication for clients and customers and will interact with them over the phone. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow team mates to nurture trust and build rapport with company clients.

Job Responsibilities

• Interact with clients via telephone calls, sending correspondence via emails within 24 hours and meeting with clients as needed.


• Resolve complaints and client problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.


• Provide clients with regular status updates to continuously maintain good rapport and positive client interactions.


• Update client databases, including contact details, past complaints and resolutions,


• Meet weekly, monthly and annual goals for call volume, client satisfaction, sales and rapid response times.


• Analyze and set personal and departmental performance goals designed to improve client satisfaction.


• Participate in weekly interdepartmental meetings and prepare to report on any client issues that came up during the week and how they were resolved.
  
  

Job Skills & Qualifications

Required

• Bachelors Degree Preferred


• Experience communicating with clients over the phone


• Superb written and verbal communication skills


• Fun, energetic and persuasive communication skills


• Microsoft Office Suite ad outlook email experience


• Strong interpersonal skills
  
  

Preferred

• Ability to resolve conflict and de-escalate tense situations


• Previous customer service experience

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