Complaint Coordinator- Document Control/Complaint Resolution

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Job description

Yoh has an immediate, 2+ month contract opportunity, with a strong likelihood of extension, as Complaint Coordinator- Document Control/Complaint Resolution within the Medical Device Industry to jour client, Onsite to report to their office in Gainesville, FL

• Hourly Rate between $25-32/hr.
• 8-5PM, Mon-Friday
• 1+ years exp. within Document Control/Complaint Resolution preferred

The purpose of the Complaint Coordinator is to coordinate complaint handling activities to ensure regulatory compliance and customer satisfaction

What You Will Be Doing

• Coordinating the receipt, documentation, investigation and resolution of customer complaints to ensure regulatory compliance (e.g., FDA, CMDR, ISO) and customer satisfaction
• Ensuring compliance with federal and international medical device adverse event and incident reporting (MDR/MDV/Health Canada) requirements
• Facilitating product correction and removals (recalls, market withdrawals and stock retrievals) to ensure regulatory compliance and patient safety
• Providing training to employees, sales agents, sales representatives and customers regarding the regulatory requirements for complaint handling, adverse event reporting, corrections and removals, and corrective and preventive actions
• Knowing and applying Client's Quality System and any appropriate federal and international standards
• Assisting and supporting other employees, teams, and sales personnel as necessary
• Practicing Client's Values

Who You Are

• HS Diploma or GED required, Associate and/or Bachelor's Degree Preferred
• Minimum 1 year experience in document control or record maintenance systems is preferred
• Minimum 1 year of experience in complaint handling, adverse event reporting, and correcting and removals is preferred
• Experience with FDA/ISO quality management system regulations preferred
• Intermediate MS Word and Data Entry Skills
• Working knowledge of windows based office productivity tools
• Experience with quality system management software a plus
• Strong Attention to detail, Excellent Communication skills, verbal and written

If This Sounds Like You, Apply Now! Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK.

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

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