Pool Operations Supervisor

---

Job description

Overview:
South Florida's beacon of hospitality, Pier Sixty-Six Resort is returning to Fort Lauderdale with an opening date of late 2024. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave will be home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort will assemble over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Pool Operations Supervisor to join our Pier Sixty-Six Resort opening team! As part of our diverse resort, which features a range of food and beverage options, we are seeking a skilled leader to oversee our three full-service pools: a family pool, an adult-only pool, and a private club pool.

Reporting to the Assistant Director of Pools & Restaurants this role will be responsible for leading the recreation operation with passion and creativity, ensuring exceptional five-star service.

Responsibilities:
Ensuring the pool operation meets the resort's target customer needs, ensuring employee satisfaction, and focusing on growing revenues and maximizing the financial performance of the department.

Addressing and resolving any guest complaints or issues related to the pool area.

Delivering exceptional services to our pool areas, ensuring the equipment maintenance is up to date, cleanliness of the area and proper service.

Remaining highly visible in the operation, providing recognition, promoting good public relations, and taking care of special requests with dedication to providing an attentive and distinctive experience for our guests.

Upholding the resort's standards of luxury and hospitality by providing personalized service to all pool guests.

Anticipating and addressing guest needs and concerns promptly and professionally.

Coordinating special events, poolside dining, and other guest activities to enhance the overall guest experience.

Conducting training sessions for pool staff on safety protocols, customer service standards, and operational procedures.

Monitoring revenue generation through poolside services, rentals, and membership fees, and identify opportunities for revenue growth.

Ensuring the cleanliness, maintenance, and aesthetic appeal of all pool areas, including surrounding landscaping, furniture, and amenities.

Coordinating with the resort's facilities management team to address any structural or mechanical concerns affecting the pools.

Ensuring that all pool facilities and operations comply with relevant health, safety, and accessibility guidelines.

Maintaining accurate records and documentation related to pool maintenance, inspections, and incidents.

Qualifications:
Previous experience in a supervisory or managerial role within a luxury resort or hospitality environment, with specific experience in pool operations preferred.

Strong leadership skills with the ability to motivate and inspire a diverse team.

Excellent communication and interpersonal skills, with a customer-centric approach to service delivery.

Knowledge of pool maintenance best practices, safety regulations, and industry trends.

Flexibility to work mornings, evenings, weekends, and holidays as needed to meet operational requirements.

Knowledge of service standards

Ability to work a flexible schedule that may include days, evenings, weekends, and holidays.

As a valued member of the CoralTree team, you will receive a comprehensive benefits package that includes:

Group medical, dental, vision, life, and disability benefits.

Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement

An employee assistance program

Paid time off/sick time

Participation in a 401(k) plan with a company match

Complimentary team member meals

Complimentary room nights at Coral Tree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

<!– job description page –>