Pool Family Cafe Supervisor

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Job description

Overview:
South Florida's beacon of hospitality, Pier Sixty-Six Resort is returning to Fort Lauderdale with an opening date of late 2024. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave will be home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort will assemble over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Restaurant Supervisor to join our Pier Sixty-Six Resort opening team! We are seeking friendly and outgoing individuals with food and beverage experience to join our team as Restaurant Supervisor for our lively, entertainment filled, Latin influenced family pool cafe restaurant. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service.

Reporting to the Restaurant General Manager, this role will be responsible for leading the restaurant and bar operation with passion and creativity, ensuring exceptional five-star service. This role will require assisting other F&B Outlets as needed.

Responsibilities:
Monitoring the bar as well as the indoor and outdoor seating areas of the restaurant in a supervisory capacity as well as being cross utilized in other food and beverage outlets, as necessary.

Ensuring all guests are assisted by restaurant service staff to provide a flawless welcome and dining experience.

Filling in whenever needed, ensuring the utmost in guest service while caring enough to do it well by adhering to Forbes standards.

Handling guest inquiries, complaints, or special requests with professionalism and efficiency.

Adhering to departmental policies and procedures.

Ensuring smooth service flow and efficient kitchen and front-of-house coordination.

Addressing staff concerns and customer feedback to improve overall service and team dynamics.

Training and motivating staff to ensure the highest standards of service and presentation.

Being responsible for the cleanliness of the immediate work area and the general property.

Resolving issues promptly and professionally to maintain high levels of customer satisfaction.

Maintaining complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware, and garnishes for beverage and food.

Qualifications:
High School Diploma or GED recommended.

Must be TIPS certified or become certified within 30 days of hire.

Must have a current Food Handlers card.

Minimum of one year of supervisor experience in a luxury resort setting is preferred.

Ability to interact with all associates and guests of the resort.

Ability to work well in stressful, high-pressure situations.

Must be able to stand or walk for extended periods of time.

Must be flexible and available to work, days, evenings, weekends, and holidays.

Ability to work under variable temperature conditions.

Ability to endure abundant physical movements throughout the work areas.

Experience, Education, & Licensure

High School Diploma or GED recommended.

Previous Supervisor experience in a professional setting is preferred.

As a valued member of the CoralTree team, you will receive a comprehensive benefits package that includes:

Group medical, dental, vision, life, and disability benefits.

Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement

An employee assistance program

Paid time off/sick time

Participation in a 401(k) plan with a company match

Complimentary team member meals

Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

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