Assistant Housekeeping Manager

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Job description

Overview:
South Florida's beacon of hospitality, Pier Sixty-Six Resort is returning to Fort Lauderdale with an opening date of late 2024. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave will be home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort will assemble over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Assistant Housekeeping Manager to join our Pier Sixty-Six Resort opening team!

Responsibilities:
Conducts regular inspections of guest rooms, public areas, and back-of-house areas to ensure adherence to cleanliness and presentation standards.

Inspects the performance of all housekeeping supervisors, room attendants, house attendants, laundry, and uniform attendants to ensure the department is consistently driving the highest standards set forth.

Assists the director in developing and implementing cleaning protocols and standards to ensure the highest level of cleanliness and presentation in guest rooms and public areas.

Ensures all team members have proper supplies, equipment, and uniforms to perform their duties.

Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards, and procedures.

Assists the director in recruiting, training and supervise a team of housekeeping staff and foster a culture of excellence and teamwork.

Assists the director of housekeeping in managing housekeeping schedules to meet the demands of guest occupancy and events.

Reports inventory and supplies necessary for housekeeping operations adhering to budgetary guidelines to the director of housekeeping.

Works with other departments, such as the front office and engineering, to address guest requests and resolve maintenance issues promptly.

Implements and enforces safety and security measures to protect guests and team members, including training on properly handling chemicals and equipment according to established standards.

Maintains complete knowledge of and comply with all resort and departmental policies, procedures, and standards.

Facilitates projects set forth by the director in an organized and timely manner.

Always maintains positive internal and external guest relations.

Resolves internal and external guest complaints, ensuring complete satisfaction.

Maintains complete knowledge of the status of resort room count group arrival, VIPs, special events, and team member job responsibilities.

Communicates additions or changes to the assignment sheets as they arise throughout the shift.

Checks all equipment used by immediate team members under their responsibility for proper supplies, neatness, cleanliness, and mechanical problems. Instruct designated personnel to correct deficiencies.

Attends meetings when needed to improve product and service excellence and communicate priorities.

Qualifications:
High school diploma or equivalent; additional education in hospitality management or related field is a plus.

Proven experience in a similar role, preferably in a hotel or hospitality environment.

Strong proficiency in using hotel management software and computer systems.

Proficiency in Alice, HMS management software is preferred.

Knowledge of proper cleaning techniques and chemical handling, as well as requirements and use of equipment is preferred.

Excellent customer service and communication skills.

Ability to work independently with minimal supervision and prioritize tasks effectively or as a part of a team.

Fluency in English both verbal and non-verbal. Provide legible communication.

Physical mobility and stamina to perform tasks such as lifting, bending, and standing for extended periods.

Attention to detail and accuracy in financial and administrative tasks.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

Group medical, dental, vision, life, and disability benefits.

Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement

An employee assistance program

Paid time off/sick time

Participation in a 401(k) plan with a company match

Complimentary team member meals

Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

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