Mobile Technician

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Job description

Overview:
The primary role of the Mobile Equipment Service Technician is to travel to customer or dealer locations, process work orders for customer repairs, as well as servicing/repairing their equipment. The range of equipment includes diesel-powered compact tractors from 24HP up to 78HP, as well as garden tractors, mowing equipment and other types of lawn and garden maintenance equipment. This position is also responsible for service parts ordering as well as filing warranty claims. This is a full-time, hourly position that will require travel. Applicants must be able to demonstrate the ability and knowledge required for this position, including having a minimum of three years of related professional experience. A valid driver's license and clean driving record are required. The candidate shall also possess good customer communication skills.

Responsibilities:
Provide high-quality off-site repair services on all work orders

Ensure the safe use of equipment & tools

Responsible for completing all warranty paperwork in a timely manner

Daily accurate documentation of work performed

Daily travel to customers or dealer locations

Maintain a clean and organized service vehicle

Responsible for special order parts for all work orders

Responsible for completing service work in a safe and timely manner

Use of computer systems to identify parts and troubleshoot systems

Read and understand operating manuals, blueprints and drawings

Provide a safe environment by keeping work areas clean & organized

Possess strong communications skills as customer interaction will be frequent and will include equipment sales support, and customer education skills.

Prepare daily updates of work completed, problems identified, and future schedule

Loading and unloading of customer machines for repair and delivery

Perform preventative maintenance and basic servicing of customer machines

May be required to cross train and perform other duties

Participate in the equipment sales process if needed

Ability to handle multiple priorities, organize workloads, and meet deadlines

Operate machinery and equipment such as gantry cranes, electric hoists, servicing and diagnostic equipment, service trucks, and multimeters

Will perform general office equipment use with repetitive wrist movements on keyboard

Ability to stand and/or walk for long periods of time

Walk up and down stairs multiple times per day

Verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)

Lift, push, and/or pull a minimum of 30 pounds repetitively

Use a ladder and/or pallet jack

Operate service truck/travel long distances

May be required to cross train and perform other duties

Qualifications:
Expert mechanical abilities in small engine, diesel, and hydraulic systems, including professional experience servicing sub-compact and compact utility tractors at a tractor dealership

Ability to work independently without supervision.

Valid driver's license

Proficiency with Microsoft Office software

Ability to access and use the in-store computer, scanning system, and wireless handheld unit

Ability to participate in our online applicant and new hire onboarding process remotely

Ability to complete computer-based training

SUPERVISORY RESPONSIBILITIES

No

PHYSICAL REQUIREMENTS

Must be able to sit or stand for prolonged periods of time.

Must be able to lift, push or pull up to 65 pounds at times.

Must be able to repetitively lift, bend, carry and push

Must be able to access and navigate each department across facilities.

Must be able to verbally communicate effectively with others (in-person and via electronic devices).

Must have close visual acuity.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

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