Project Manager - Eurofins Environment Testing Southeast - Orlando (Altamonte Springs), FL

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Job description

Job Description

The Project Manager is accountable for coordinating and managing clients' projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM II role fosters and develops client relationships in support of the laboratory mission.

Understanding of environmental regulations and monitoring protocols is essential.

Essential Duties and Responsibilities:

Project set-up

Project review in LIMS

Sets up project

Adds any project notes (special reporting and invoicing instructions, etc.)

Reviews project documentation (permits, SOW, QAPP, and purchase/task orders)

Adds any project documentation to central repository (permits, SOW, QAPP, and purchase/task orders)

Sets up client for Total Access

Manages purchase orders, task orders, contracts, and change order requests

Verifies that lab compound lists and limits meet project requirements for new projects not quoted

Adds any project specific limits/lists to LIMS

Deliverable assignment and delivery route

For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed.

Communicates project details to operations

Initiates project kick off call with client and pertinent staff, if needed

Engages work share labs, service centers, and non-Eurofins Environment Testing America locations as needed for new projects not quoted

Works with operations to ensure adequate capacity for incoming work (forecasting)

Provides updates to operations on upcoming work

Familiarity with state and national program requirements as it pertains to work mix

Create bottle orders

Schedules courier or field sampler, if needed

Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set-up as vendors for new work

Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set-up as vendors for existing work

Initiates approval process for any subcontract labs not on the approved list

Generates subcontract paperwork

Generates accounting software requisition when sending subcontract samples

Verifies that lab certification meets project requirements

Verifies that lab compound lists and limits meet project requirements for new quotes

For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits a helpdesk ticket

Engages workshare labs, service centers, and non-Eurofins Environment Testing America locations as needed for new quotes

Provides supporting documentation to client as needed (contact list, bottle table with preservation, etc.)

Sample Receipt

Communicates any issues to clients for duration of project

Manages incoming work for Rush and short holds

Reviews log-in

Resolves log-in issues with client

Informs client of any log-in discrepancies

Sets samples to "available" after review

Sends client sample receipt confirmation

Reviews draft invoice

Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing

Reporting

Client specific report requirements

Reviews job list daily and manages due dates

Communicates any expected delays to clients before the job due date

Confirms any data anomalies (filtered > dissolved, deviations from historicals, etc.) with operations before submitting to client

Reviews reports and EDDS before issuing to the client

Confirms correct report format and EDD format is used

Creates and issues final report by client due date

Issues final data packages

State reporting forms and submission

DMR forms

EDD checkers

Data upload

Compiles case narratives

Invoicing

Sets up delivery route

Reviews final invoice before issuing to client

Generates credit/debit memos as needed

Submits credit/debit memos for approval

Submits approved credit/debit memos to client, if needed

Submits revised invoices

Initiates follow up calls to confirm correct invoicing

Works with collections on A/R follow up

Regular review of A/R status

Client set-up

Work with CSM to communicate lab capabilities to the client

Requests new client review

Confirms sales assignments with Business Development Manager and Account

Executives

Takes new quote requests from clients

Reviews client contract requirements/coordinates review with CSM, LD, etc.

Reviews purchase orders

Submits purchase orders for approval and returns approved orders to client

Follows up on client terms and credit limit

Account Maintenance

Follow up calls and visits with clients

Submits client complaints and participates in corrective action / follow-up as needed

Communicates client issues / complaints to sales

Follows up on client requests

Provides technical support as needed

Uses company resources to follow up on client requests

Familiarity with company capabilities and key contacts

Forward opportunities and leads to sales

Forecasts upcoming work

Asks for the next opportunity

Supports the follow up of quotes/bids for tracking purposes

Mentors less senior staff on account maintenance

Area of responsibility (air, regulations, etc.)

Quotes & Proposals

Initiates project QAPP review with operations, quality assurance, and subcontract labs as needed

Initiates technical support from operations as needed (special requests, method development, technical review, etc.)

Quote generation and approvals

Reviews client quote requests for capabilities, certifications, scope

Confirms client contracts (if applicable) and pricing

Determines lab placement for the work

Confirms that lab certification meets project requirements

Confirms that lab compound lists and limits meet project requirements

Creates quotes

Submits quotes for approval

Sends quotes to client

Forecasts quotes

Provides QAPP/SOW information to the client as needed

Updates status in LIMS

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