Tier 2 Service Desk Specialist with Security Clearance

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Job description

MELE Associates, Inc. is seeking a seasoned and detail-oriented Tier 2 Service Desk Specialist with a strong background in all aspects of network support to support an important mission within the Office of the Architect of the Capital (AOC), in Washington, DC. This full-time position is contingent upon contract award. Duties include: Respond to requests for technical assistance via phone, chat, or email.
Diagnose and resolve technical issues remotely.
Log all customer interactions into ticketing system.
Receiving Tier 1escalations.
Escalate to internal Tier 3.
Follow incidents through to resolution.
Provide regular updates to customer on their support requests.
Providing customers with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting. This position involves troubleshooting workstation, networking, storage, and server issues on a variety of platforms.
Good verbal and written communication skills a must. Requirements: Minimum of 3+ years experience in a Tier 1 or Tier 2 support role, troubleshooting hardware and software issues, and providing customer support
Hands-on experience managing user accounts, permissions, and Active Directory services.
Knowledge of scripting languages and understanding of networking concepts.
Bachelor's degree in Computer Science preferred.
Location: This position in Washington, DC is a full-time on-site position. This position is contingent upon contract award. Salary: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. Benefits MELE Offers Hybrid remote/office work environment
Employer-paid employee Medical, Dental and Vision Care
Low-Cost Family Health Care offered
Federal Holidays and three (3) weeks' vacation 401(k) with Employer Match Cross-training opportunities About MELE Associates, Inc. With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity.

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