Help Desk Support, PRISM (User Support, Analyst) with Security Clearance

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Job description

Summary The MIL Corporation seeks a Help Desk Support, PRISM (User Support, Analyst) to work directly with federal clients to resolve questions and issues with Unison Software PRISM v7 procurement software. This position currently requires a fully remote schedule. Schedule is subject to change based on company/contract requirements Responsibilities Work with clients to provide a broad range of solutions to PRISM software issues Help drive successful operation of PRISM product suite by delivering high quality support services to government clients Ensure assigned tasks are performed on target, on time, and on budget, and that client personnel appreciate the value of the work performed Ensure all help tickets are properly tracked from inception to resolution Support basic functional testing and training Support users with deskside assistance, as needed Understand client's business objectives and help clients achieve their goals Travel None Required Qualifications Minimum of one year of experience with Unison Software (formerly Compusearch) PRISM v7 Ability to solve basic application issues to include, but not be limited to, routing, roles, requisitions, solicitations, and basic contracts Ability to analyze and create documentation for users Excellent communication skills and attention to detail Desired Qualifications Experience with interfaces between PRISM and a financial system, preferably Momentum. Ability to solve problems by analyzing the interworking of financial data as is available in FPDS, financial data warehouse, and PRISM. Ability to identify and understand PIDs, Document Control Numbers (DCNs), and Line Item IDs and how they are contained in PRISM. Understanding of the procurement life cycle process and how this is managed within PRISM, including de-obligations, account information, and synopsis. Education BA/BS Clearance Public Trust Compensation The MIL Corporation values your contributions and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which includes health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance. Additional benefits and incentives may also apply, which will be communicated during the hiring process. Salary at MIL is determined based on factors such as qualifications, experience, and contractual limitations. For this position, the projected compensation range is $61,746-$92,620 per year. This estimate represents the typical salary range and is just one part of MIL's complete compensation package. Learn more on the MIL Careers page. Why MIL? The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you! Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit. Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here and it truly shows through our various recognitions & awards. Some of our most recent awards include: , Top Workplaces USA award (Energage) Top Workplaces Award, Greater Washington Area (The Washington Post) Certified Great Workplace, Great Place to Work 2021 & 2022, Best Workplaces in Consulting & Professional Services 2021 Fortune Best Workplaces for Millennials 2018 Fortune, Great Place to Work: Best Place to Work for Diversity 2020- 2022, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine) 2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference. The MIL Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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