Desktop Support with Security Clearance

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Job description

Job Title
Desktop Support Technician Top Skills' Details
-Minimum 3 years of IT experience required
-Tier I/II support - mid level position (refresh, imaging, upgrades) - windows & mac OS -Troubleshooting mainly Microsoft windows related issues, upload emails, tablets, iPad, iPhones, troubleshooting, hardware experience is a plus. Must be a US Citizen and pass public trust clearance prior to starting Job Summary: Deskside Support with a minimum of 3 years of experience providing desk side support, acting as mid-level technician specializing in troubleshooting of complex end-user issues with hardware and software in a diverse MS Windows environment. Duties: Escalation point for Junior level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Job Requirements:
• Deskside support Engineer with a minimum of 3 years of experience providing desk side support, acting as mid-level engineer specializing in troubleshooting of complex end-user issues with hardware and software in a diverse MS Windows environment.
• High School Diploma may be substituted with 5 additional years of related experience.
• Provides Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with good user interaction skills.
• Need to be able to work independently and as part of a team.
• Skills should include hardware and software diagnostics, mobile device deployment, recovery, and troubleshooting, and Perform IMAC procedures and lifecycle refresh activities.
• Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs.
• Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.
• Escalates complex problems to upper level deskside engineers.
• Must have a broad base of support and diagnostic knowledge and be conversant in multiple IT disciplines such as computing, networking, integration and domain administration.
• Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
• Troubleshoots complex issues that were unable to be remediated by junior engineers.
• Updates status of queued service requests with the IT service management system.
• Must be reliable and have independent transportation.
• Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software.
• Perform basic repairs on Apple computer and iOS hardware and software.
• Understanding of the MAC OS Imaging process using JAMF preferred but not required
• Must be able to pass a public trust clearance Desired Not Required Qualifications
• Possession of a Bachelors Degree
• Certifications include A+, Net+, Security+ CE o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

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