Desktop Support Administrators - IT Refresh & Move with Security Clearance

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Job description

REQ#: RQ189062 Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens. Job Description Support and supervise end-to-end IT projects, including planning, execution, and reporting of asset moves and updates across sites. Contributes to the completion of specific programs and projects. This role requires strong technical skills, leadership ability, and familiarity with government protocols and regulations around IT asset management. Key Responsibilities Provides technical solutions to a wide range of difficult problems.
Provides installation of and troubleshooting support for systems applications and related peripheral hardware
Coordinate with cross-functional teams to ensure asset readiness, including software configuration, testing, and deployment.
Provide direction to teams responsible for physical movement, setup, and installation of IT equipment at designated locations.
Deploys a wide variety of new hardware, software, and the upgrade of existing installations
Prepares and maintains a wide range of documentation for processes and procedures related to computer systems and operations
Ensure all activities comply with government regulations, cybersecurity protocols, and client-specific guidelines.
Provide reports on asset disposition, refresh status, project challenges, and resolutions to senior management.
Assist the IT Refresh & Move Manager in coordinating and training a team of technicians and subcontractors for asset handling, moves, and refresh projects.
Act as a liaison between project teams, government clients, and other stakeholders to ensure alignment on project goals and timelines.
Update and maintain accurate records within the ServiceNow ticketing system, documenting asset disposition, refresh activities, and project milestones.
Track and resolve IT asset-related tickets, ensuring timely communication and updates for stakeholders. Key Competencies Attention to Detail: Ensures all asset activities are accurately documented and compliance is strictly followed.
Problem-Solving: Proactively addresses challenges, identifying effective solutions to avoid project delays.
Collaboration: Works well in cross-functional teams and builds strong relationships with internal and external stakeholders.
Time Management: Ability to prioritize and manage multiple tasks efficiently to meet project timelines. Qualifications Education: HS/GED
Experience: 2+ years of IT systems experience
Clearance: Must be able to obtain and maintain Work Requirements Years of Experience 4 + years of related experience may vary based on technical training, certification(s), or degree Certification Travel Required Less than 10% Citizenship U.S. Citizenship Required Salary and Benefit Information The likely hourly rate for this position is between $34.00 - $46.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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