ACTR - NMCI Support with Security Clearance

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Job description

Working at Macro Solutions, a leading provider of IT and management consulting services, is an opportunity to collaborate with great people who have a passion for the services they provide to our clients. We are currently looking for an experienced ACTR - Help Desk Support to join our project team in Washington, DC Description
• Serve as a NMCI/NGEN Assistant Contract Technical Representative (ACTR) Support.
• Perform ACTR functions, manage contract requirements and support client.
• Perform the following action items as identified by the government TPOC: MAC Request, Pre-Invoice Validation and Invoice Management, Change Services (Move, Add, and Change Services), transition/Cutover procedures, escalate and/or monitor issues, generate and submit Service Requests Moves (SRM/MAC's).
• Process all NMCI Enterprise Tool (NET) actions and create, submit, and monitor NET Build out for account creations and NMCI orders.
• Prepare and process all hardware and Fast Track Orders.
• Execute, coordinate and complete annual NMCI Asset Reconciliation and fiscal year rollover procedures. • Perform NMCI pre-Invoice validation and invoice management • Review NMCI communications to include reviewing email communications, attending meetings, and reviewing meeting notes.
• Escalate and/or monitor NMCI issues and network outages and local technical issues.
• Liaison with NAVSEA HQ Service Desk for maintenance of public folders, shared drives, and distribution lists.
• Communicate NMCI and internal business rules to key stakeholders. Key Duties
• Perform work within NMCI/CoSC/NGEN/NGEN-R contracts ordering and tracking system.
• Maintain responsibility for applying a broad base of expertise in IT subject matter to identifying, recommending, and properly applying solutions, implementing products, and deploying baselines and services. • Work with Navy Flank Speed O365 cloud based solution.
• Perform Tier I problem resolution service, including combining expertise with the latest technology available to proactively avoid issues and restore degraded IT systems quickly and effectively. • Provide customer support and manage Navy/Marine Corps Intranet (NMCI) hardware and software inventory, including ensuring all assets are accounted.
• Monitor, review, interpret, evaluate, and report on the technical aspects of NMCI operation and provide the interface between technical aspects of NMCI and the operational requirements of the command. Education + Experience
• Secret Clearance and Security + Certification is Required.
• Bachelor's degree in related discipline and 4+ years of equivalent experience or 8+ years of experience with no degree.
• Ability to work in a team environment and offer or support ideas
• Possession of excellent oral and written communication skills Macro Solutions is a woman-owned IT and management consulting firm that helps government organizations select, implement, integrate and maintain critical business solutions. A relationship company at our core, we pride ourselves on building high-touch, high-trust environments for our clients and partners, at every level of our business. Assessed at CMMI Maturity Level 3 for both Development and Services and ISO 9001:2015 certification, Macro delivers honest, powerful results from the inside, outward. Deeply invested in advancing long lasting employee relationships, our distinctive Consultant Care program ensures that our employees are always a priority at every level of the organization and has been integral to our 94% employee retention rate. Along with a supportive environment and culture that thrives on dreaming big, getting things done and having fun together, Macro Solutions offers employees a full suite of competitive benefits, including health, dental, 401(k), and paid time off. If you would like to learn more about Macro, are interested in joining our team, or would like to learn more about our Consultant Care program visit our website. Macro Solutions is an Equal Opportunity Employer.

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